My controller will not connect to my xbox. I have tried a USB cord and it tells me to u...

GetHuman758520's customer service issue with Xbox from June 2018

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The issue in GetHuman758520's own words
My controller will not connect to my xbox. I have tried a USB cord and it tells me to update the controller. When the update is done nothing changes. I've tried connecting the controller the the connect buttons on the controller and xbox. I've restarted my xbox multiple times. Unplugged it and let it sit for a few hours and still nothing. I've done a power restart holding the off and on button but still nothing.
GetHuman758520 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman758520
Jun 7th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 160 others
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Timeline
GetHuman758520 started working on this issue
Jun 7th, 2018 1:51am