I have two years of pre-paid Xbox live Gold and I Still cannot purchase the monthly gam...

GetHuman754457's customer service issue with Xbox from June 2018

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The issue in GetHuman754457's own words
I have two years of pre-paid Xbox live Gold and I Still cannot purchase the monthly games for Xbox live gold and it says I only have ** months of Xbox live left though I Just added a Nother year
GetHuman754457 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman754457
Jun 6th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 673 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman754457 started working on this issue
Jun 6th 12:29am