My xbox keeps signing me out and saying connect to xbox live, but its connected to the...

GetHuman748237's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman748237 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman748237's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman748237's own words:
The problem I ran into: My xbox keeps signing me out and saying connect to xbox live, but its connected to the wifi already.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman748237
Jun 4th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 477 others
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Timeline
GetHuman748237 started working on this issue
Jun 4th 3:54pm