Trying to play a game that we’ve had for a few years , the disc is in the game system w...

GetHuman740909's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman740909 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman740909's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman740909's own words:
Trying to play a game that we’ve had for a few years , the disc is in the game system when we try to play it says do you own this game or app , why now ? This is frustrating
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman740909
Jun 2nd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 26 others
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Timeline
GetHuman740909 started working on this issue
Jun 2nd 12:10am