My Xbox Live gold isn't working when I try to play games when on my account on my phone...
GetHuman745016's customer service issue with Xbox from June 2018
Help with my Xbox issue
First: share to improve GetHuman745016's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman745016's next move: talk to Xbox when they open (we'll send a note).
Xbox's call center is closed now. We will text or email GetHuman745016 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman745016 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman745016 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman745016's own words
My Xbox Live gold isn't working when I try to play games when on my account on my phone says I still have it. I want my Xbox live gold
GetHuman745016 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman745016 fixed the problem
We are waiting for GetHuman745016 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.