I called a month ago to get my credit card taken off my sons account.I no longer see my...

GetHuman689947's customer service issue with Xbox from May 2018

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I called a month ago to get my credit card taken off my sons account.I no longer see my son. I cannot get his password. I cannot have any information from him. To help get this resolved the last person I talk to you. Said that they just took my credit card information,my debit card information off the account. Now I called the bank and have them cancel my credit card just so that this doesn’t happen again. Now I have to take the steps to get this done. Sorry I’m upset. I’ve lost my son permanently to my ex-husband. And now I’m losing money so my son who can’t play on this Xbox one can use it over at my ex-husband’s house with my information. Please get it off somehow help me.
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Xbox

Customer service issue
Reported by GetHuman689947
May 16th, 2018 - 10 mons ago
I have an issue with Xbox too
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Seen by 2 customers so far
Similar issue to 201 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman689947 started working on this issue
May 16th, 2018 3:49pm