I had to do a complete reset on my xbox because it was freezing constantly to where I c...

GetHuman644113's customer service issue with Xbox from April 2018

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The issue in GetHuman644113's own words
I had to do a complete reset on my xbox because it was freezing constantly to where I couldn't even open games or apps. Now that I reset it, its working fine but ive lost all saved game data. When I try to recover my Microsoft account, I cant because during the restart process it had me create a new one. So now when I try to recover it, it tells me that my new one is the only account I have. Can u help me recover my old account??
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman644113
Apr 30th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 157986 others
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Timeline
GetHuman644113 started working on this issue
Apr 30th, 2018 10:39pm