Cannot get online evertime I try to get on fortnite or something it’ ask for my member...

GetHuman640602's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman640602 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman640602's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman640602's own words:
Cannot get online evertime I try to get on fortnite or something it’ ask for my member code I brought one today and it’s still not working so idk what’s the issue I need help it’s my first time doing and i don’t know if I did it right
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman640602
Apr 30th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 14342 others
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Timeline
GetHuman640602 started working on this issue
Apr 30th 12:46am