I havent used Xbox live for the last two and a half years and I’m still being charged...

GetHuman640248's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman640248 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman640248's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman640248's own words:
I havent used Xbox live for the last two and a half years and I’m still being charged for the services. I called and had my credit card info removed and they stopped charging me for it and now I’m noticing that I’m being charged again for Xbox live gold recently. I believe the account is Zavy** please can you stop charging me for it.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman640248
Apr 29th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 13775 others
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Timeline
GetHuman640248 started working on this issue
Apr 29th 9:27pm