It wont let me connect to the console but it will let me connect on the Xbox app, all I...

GetHuman639733's customer service issue with Xbox from April 2018

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The issue in GetHuman639733's own words
It wont let me connect to the console but it will let me connect on the Xbox app, all I can do on console is sign into my account and i can't do anything else
GetHuman639733 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman639733
Apr 29th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 33319 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman639733 started working on this issue
Apr 29th 4:40pm