Our xbox* has a black screen of death. We were told via email to take the hardrive out...

GetHuman637773's customer service issue with Xbox from April 2018

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The issue in GetHuman637773's own words
Our xbox* has a black screen of death. We were told via email to take the hardrive out and ship to Microsoft. It was sent back saying to send the whole system, so we did. We just received it back saything that since we tampered with it that it is now out of warranty and that they will not fix it, even though we were told to do so. We still have all the emails stating to do just that.
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Xbox

Customer service issue
Reported by GetHuman637773
Apr 28th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman637773 started working on this issue
Apr 28th 5:02pm