Our xbox* has a black screen of death. We were told via email to take the hardrive out...

GetHuman637773's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman637773 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman637773's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman637773's own words:
Our xbox* has a black screen of death. We were told via email to take the hardrive out and ****p to Microsoft. It was sent back saying to send the whole system, so we did. We just received it back saything that since we tampered with it that it is now out of warranty and that they will not fix it, even though we were told to do so. We still have all the emails stating to do just that.
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman637773
Apr 28th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 13794 others
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Timeline
GetHuman637773 started working on this issue
Apr 28th 5:02pm