Our xbox* has a black screen of death. We were told via email to take the hardrive out...
GetHuman637773's customer service issue with Xbox from April 2018
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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The issue in GetHuman637773's own words
Our xbox* has a black screen of death. We were told via email to take the hardrive out and ship to Microsoft. It was sent back saying to send the whole system, so we did. We just received it back saything that since we tampered with it that it is now out of warranty and that they will not fix it, even though we were told to do so. We still have all the emails stating to do just that.
GetHuman637773 did not yet indicate what Xbox should do to make this right.
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