Network connection : Tried to sign in and its reading that my son is online but still s...

GetHuman633781's Technical Support issue with Xbox from April 2018

Help with my Xbox issue
Network connection : Tried to sign in and its reading that my son is online but still saying he's not online Xbox live
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
How GetHuman633781 fixed the problem:
Unplugged the Modem connected to the computer and waited a few secs and restarted it. There is always a solution
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Xbox

Technical Support issue
Reported by GetHuman633781
Apr 27th, 2018 - 3 mons ago
I have an issue with Xbox too
Fixed
GetHuman633781 shared how to fix
Seen by 5 customers so far
Similar issue to 13775 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman633781 started working on this issue
Apr 27th 10:57am
GetHuman633781 indicated the issue is not fixed yet.
Apr 27th 12:34pm
GetHuman633781 confirmed the issue is fixed. Hooray!
Apr 30th 12:17pm
GetHuman633781 confirmed the issue is fixed. Hooray!
Apr 30th 5:30pm