I bought a brand new Xbox one x today , and the free trial it says has already been use...

GetHuman632438's customer service issue with Xbox from April 2018

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The issue in GetHuman632438's own words
I bought a brand new Xbox one x today , and the free trial it says has already been used. I entered the code * times, I want a new code or I will be returning the merchandise
GetHuman632438 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman632438
Apr 26th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 31109 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman632438 started working on this issue
Apr 26th 8:59pm