I bought a brand new Xbox one x today , and the free trial it says has already been use...

GetHuman632438's customer service issue with Xbox from April 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman632438's own words:
I bought a brand new Xbox one x today , and the free trial it says has already been used. I entered the code * times, I want a new code or I will be returning the merchandise
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman632438
Apr 26th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 14627 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman632438 started working on this issue
Apr 26th 8:59pm