When I sign into my account to change settings and parental controls everything is gray...

GetHuman632300's customer service issue with Xbox from April 2018

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The issue in GetHuman632300's own words
When I sign into my account to change settings and parental controls everything is gray and I cannot get access to anything. I would like to be able to make changes to settings on my account.
GetHuman632300 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman632300
Apr 26th, 2018 - 7 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 58533 others
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Timeline
GetHuman632300 started working on this issue
Apr 26th 8:27pm