"Not allowed in Xbox live" - Play black ops * - I dont understand

GetHuman617258's customer service issue with Xbox from April 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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The issue and preferred resolution, in GetHuman617258's own words:
Play black ops * ... "Not allowed in Xbox live"
I dont understand
Call me
Help with my Xbox issue
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Xbox

Xbox*** live
Customer service issue
Reported by GetHuman617258
Apr 21st, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 13794 others
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Timeline
GetHuman617258 started working on this issue
Apr 21st 3:30pm