My Xbox game I have legal rights too won't let me play

GetHuman744507's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman744507 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman744507's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman744507's own words:
The problem I ran into: My Xbox game I have legal rights too won't let me play
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman744507
Jun 3rd, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 542 others
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Timeline
GetHuman744507 started working on this issue
Jun 3rd 6:00am