I have put in my xbox live gold **month card number. But when I try to go online it won...

GetHuman744371's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman744371's own words:
I have put in my xbox live gold **month card number. But when I try to go online it won't let me. And its asking me to join xbox live gold. When I click on xbox live. So I hit continue. Thin it brings up a payment screen. I'm not understanding this.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman744371
Jun 3rd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman744371 started working on this issue
Jun 3rd 4:13am