I'm not sure if my Xbox live is currently on - I have nba *k** digital and it's not all...

GetHuman605827's customer service issue with Xbox from April 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman605827's own words:
I have nba *k** digital and it's not allowing me to play it's keep telling to check Xbox live ... I'm not sure if my Xbox live is currently on
I need to know do my Xbox live need to be active for me to play the game on my harddrive
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Xbox one
Customer service issue
Reported by GetHuman605827
Apr 17th, 2018 - 3 mons ago
I have an issue with Xbox too
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Seen by 1 customer so far
Similar issue to 13958 others
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Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman605827 started working on this issue
Apr 17th 10:14pm