Last night - Access my games they were missing - I bought them and I don't want to lose them

GetHuman604407's customer service issue with Xbox from April 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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The issue and preferred resolution, in GetHuman604407's own words:
Access my games they were missing ... Last night
I bought them and I don't want to lose them
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman604407
Apr 17th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 14788 others
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Timeline
GetHuman604407 started working on this issue
Apr 17th 5:36pm