A family code - Play a game - It was never on there before

GetHuman602421's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman602421 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman602421's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman602421's own words:
Play a game ... A family code
It was never on there before
To take it off of my Xbox ***
Help with my Xbox issue
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Xbox

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Customer service issue
Reported by GetHuman602421
Apr 17th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 14551 others
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Timeline
GetHuman602421 started working on this issue
Apr 17th 1:57am