Won't connect and console connection button not activating - Connect controller to cons...

GetHuman611992's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman611992 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman611992's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman611992's own words:
Connect controller to console ... Won't connect and console connection button not activating
I need to switch controllers since current controller malfunctioning
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman611992
Apr 19th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 14586 others
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Timeline
GetHuman611992 started working on this issue
Apr 19th 5:32pm