WhatsApp Customer FAQ

We're sorry, but as an FAQ service, we don't have the capability to unban accounts or retrieve data. However, if your WhatsApp account has been banned, you should get an in-app message noting the reason. Try uninstalling and reinstalling the app and see if that helps. Regarding data retrieval, you can try to recover data from your last backup if you've set up the backup feature on your device. Regularly backing up your data ensures that you can restore it in cases like this. For more specific assistance, WhatsApp provides a link to their contact information on this page.

We're sorry you're having trouble receiving your 6-digit verification code. Please check that you've entered the correct phone number and that you have a strong network signal. Sometimes, there may be a delay due to SMS carrier processing times. If you're extremely certain that everything is good on your end, try resending the code after a few minutes. Keep in mind you can only request a new code every several minutes. If none of these work, there might be an issue with your service provider. Also ensure your device has not been configured to block or filter out certain messages.

If you suspect your WhatsApp has been spammed, follow these steps: First, block the sender by opening the chat, tapping on the sender's name, and choosing 'Block Contact'. Second, report the contact or the message by tapping on 'Report'. This will also block the number. Do not share any personal information and refrain from clicking on suspicious links. Lastly, WhatsApp recommends enabling two-step verification for enhanced security. This feature asks for a 6-digit PIN when registering your phone number with WhatsApp again. You can enable this feature in 'Settings' under 'Two-Step Verification'.

If you're not receiving the OTP verification code on your WhatsApp, please ensure that your SIM card is correctly inserted in your phone, your device is connected to the mobile network, and there's no service disruption with your network provider. Also, verify if you gave correct contact number during the setup. If you still don't get the OTP after several attempts, you may want to wait for a while because there could be delay on the network's side in sending messages. Finally, make sure your device is not on 'Do Not Disturb' mode or blocking incoming SMS due to any app settings.

We're sorry to hear that you're having trouble receiving your WhatsApp verification code. This can sometimes happen if there are issues with your phone carrier's signal strength, if your mobile number has been blocked from receiving text messages, or due to other network issues. Make sure that your phone has good signal and that your carrier allows text messages from all senders. Also, double-check that you've entered your phone number correctly, including the right country code. If you've requested multiple codes, only the latest one will work – and codes expires after a certain period, so try to enter it quickly after it arrives. If the problem persists, you might want to consider reinstalling WhatsApp or seeking support from your phone carrier.