WhatsApp Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access WhatsApp customer support.

How do I contact WhatsApp customer service?

A:WhatsApp does not have a customer service phone number, but you can contact them through email or their website.
Email is no phone number, but it is a near-ubiquitous form of communication. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.

Does WhatsApp offer 24 hour customer service?

A:Not by phone. But you can contact WhatsApp 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact WhatsApp Customer Service

There are other ways to contact WhatsApp customer service besides the phone. Below we list them by medium, from most to least popular.

WhatsApp Customer Email Addresses

support@whatsapp.com - Customer Service
Customer service email address
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and WhatsApp will reply our your email.

Customer Help Desk / Web Support

whatsapp.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- WhatsApp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with WhatsApp?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with WhatsApp, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What Do I Do If My Account Is Locked on WhatsApp?

Users who violate WhatsApp's terms and conditions may be locked out or banned from using the app. This can be prevented by adhering to the rules, such as not sending unsolicited messages and only communicating with known individuals. Users who are locked out or banned can recover their account by downloading the official WhatsApp version, opening the app to re-register their phone number, and following the provided steps. It is important to use WhatsApp responsibly to avoid a permanent ban.

How Do I Delete My WhatsApp Account?

You may have been an avid WhatsApp user, but now you've decided to delete your account. Whatever your reasons, the process to deleting your account is simple. You just need to go to "Settings" in your app to delete your account. Once you've confirmed you want to delete, all your message history will be erased from the platform and your Google Drive back-up. Family and friends who try to contact your via the app will be notified the account is no longer active.

Why Is My WhatsApp So Laggy?

If your WhatsApp is lagging, you probably want to get it back up to speed as quickly as you can. There are several things you can try that may fix the problem. Some, such as deleting old messages, are very easy to do. Others, such as clearing the cache or installing an anti-spyware app, are a little more complicated. None of them are complicated, though.

Top WhatsApp customer problems and solutions

Click the link above to get answers to just about any WhatsApp customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Calling this WhatsApp Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 3, 2024

WhatsApp is a cross-platform messaging system that allows users to text call and video chat online or through mobile devices.as one of the most popular apps of its type, it's not surprising that WhatsApp gets a lot of requests for customer service.

It should be noted, however, that WhatsApp is a free service and does not offer phone based customer support. Support is available only through online and in-app request forms.

Why Do People Contact WhatsApp Customer Support?

People contact WhatsApp customer support for a range of reasons, including:

  • Help with setting up, changing or removing the app
  • Troubleshooting and technical support
  • Reporting harassment or inappropriate content
  • Help with identity theft and hacking

Best Practices for Contacting WhatsApp Customer Service

there are several things that you can do to help ensure that your communication with WhatsApp customer service is handled quickly and professionally:

First, take advantage of the extensive FAQ and support center articles. As a free service, WhatsApp is committed to keeping costs down and it is up to users to make use of the self-help options already available.

If you are unable to resolve your issue on your own, go into the help section inside the app. If you are unable to access your app, you can visit the WhatsApp website on any computer and submit a support request there.

Clearly and politely state your issue in your support request. If appropriate, include supporting documentation such as screenshots.

Take note of when you send your initial inquiry to WhatsApp. this will help you keep track of how long it takes to receive a response to your query. It's easy to get impatient, so having a date and time will provide you with a realistic idea of when you can expect to receive an answer.

How do Consumers Feel About Contacting WhatsApp Customer Service?

As you might expect, many users of the WhatsApp service are frustrated by the fact that there is no real time customer support available in the form of phone-based customer service or live chat support. However, the self-help options are extensive and many users understand that a free service cannot offer comprehensive customer service to its users. In general, people seem satisfied with the level of support that is offered.

What Kind of Issues can a WhatsApp Customer Service Representative Resolve?

WhatsApp customer service representatives can resolve a range of issues, including technical support and troubleshooting issues, assistance with setting up,, canceling and changing accounts, researching reports of hacking, inappropriate content and identity theft and, in some cases, assisting with an appeal of somebody who has been suspended or barred from the system.

What Can't Be Resolved by Contacting WhatsApp Customer Service?

if you are having serious problems setting up or using WhatsApp and this is due to an incompatibility between the app and your device, a representative may be able to suggest a workaround, but this does not mean that the suggestions will completely resolve your issue. In such cases, you may need to work with the manufacturer of your device to get a resolution, or you may need to use a completely different device with WhatsApp.

Customer service representatives are not mediators and cannot referee conflicts between you and other users. unless you can show that content sent to you violates the company's terms of service, there is little that a customer service agent can do to resolve interpersonal arguments between users.

What Should You Do If You Have an Unsuccessful Conversation with WhatsApp?

If you are unhappy with the initial response that you receive from WhatsApp customer service, don't give up. You may still have options.

First, take a deep breath and carefully review the response you received. Make sure that you understand it before replying. You may also want to take screenshots of the reply so that you have them if you have to escalate your case.

Next, reply to the message you received. Explain where you are unhappy with the response given and carefully explain the resolution you would prefer. It may be that the next agent who reviews your request will have more training or experience and may be able to take productive action on your issue.

You may also want to visit third-party discussion boards that include conversations about what's app. You may be able to find suggestions from experienced users that can help you to resolve your issue.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

You came here to see WhatsApp's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a WhatsApp agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact WhatsApp anyways and help you with your issue. Over the last 18 months, 29,034 customers like you have come in search of a phone number for WhatsApp and helped us confirm they don't have one. Common reasons that people try to call WhatsApp customer support department include Appeal Ban, Hacked Account, Recover Account, Blocked Account, Problem With The App and other customer service issues. Rather than trying to call WhatsApp first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email. Unfortunately, right now WhatsApp doesn't have any phone numbers. It's not always clear what is the best way to talk to WhatsApp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If WhatsApp Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for WhatsApp, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from WhatsApp customers like yourself.

GetHuman does not provide call center services or customer support operations for WhatsApp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WhatsApp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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