Verizon Wireless Prepaid Customer Service

Phone Number & Contact Info

Verizon Wireless Prepaid's Best Phone Number

Toll-free·Calls Prepaid Customer Service·Most popular Verizon Wireless Prepaid number

How do I talk to a live human at Verizon Wireless Prepaid?

A:Just wait

Does Verizon Wireless Prepaid offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Verizon Wireless Prepaid Customer Phone Numbers


24 hours, 7 days · Only from a Verizon Wireless Prepaid phone · Press 1 for activation (even if you need Customer Service). This gets you through to a helpful person in no time. ·

Customer Service

24 hours, 7 days · Only from a Verizon Wireless Prepaid phone · Option 4, then 5, then 4 and enter your 4 digit Pre Pay ID ·

New Wireless Customers

Toll-free · Mon-Fri 9am-5pm EST · Press 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Verizon Wireless Prepaid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait
Below are some clips we've found from Verizon Wireless Prepaid's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Welcome to Verizon.
I'm the Verizon assistant.
If you are calling about another number, two, Starting with the area code, please enter the Verizon Wireless number you're calling about."
Excerpt from a call with Verizon Wireless Prepaid
Wednesday, April 3, 2024 10:06 PM

They may ask you to enter information with the dial pad

"Welcome to Verizon. I'm the Verizon assistant.
If you are calling about another number, two.
To get started, please enter your ten digit Verizon Wireless mobile number."
Excerpt from a call with Verizon Wireless Prepaid
Tuesday, May 28, 2024 3:39 AM

They may ask you to say or enter information

"Welcome to Verizon. I'm the Verizon assistant. To get started, please say or enter your ten digit Verizon Wireless mobile number."
Excerpt from a call with Verizon Wireless Prepaid
Tuesday, January 2, 2024 11:26 PM

What are the hours and when should I call?

Verizon Wireless Prepaid operates the call center for this 888-294-6804 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 686 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Wireless Prepaid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Wireless Prepaid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon Wireless Prepaid is Tuesday. The most busy day to call is Thursday, which averages 63% more phone calls by comparison. Again, this is based on a sample of 686 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Verizon Wireless Prepaid

In summation, the best day to call Verizon Wireless Prepaid is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon Wireless Prepaid staffs the call center well on Tuesday.

Calling this Verizon Wireless Prepaid Customer Number

Verizon Wireless Prepaid is a prepaid mobile phone network in the United States. As one of the oldest and most respected prepaid phone services, it isn't surprising that Verizon Wireless Prepaid gets a lot of customer service calls each and every day.

Why Do People Call Verizon Wireless Prepaid Customer Support?

People call Verizon Wireless Prepaid customer support for a range of reasons, including:

Starting, changing or ending service

Purchasing or upgrading phones, other mobile devices or accessories

Billing issues

Reporting identity theft or hacking

Troubleshooting and technical support

Warranty claims on devices and accessories

Help to locate or deactivate a lost or stolen phone

Best Practices for Calling Verizon Wireless Prepaid Customer Service

There are several things that you can do to help ensure that your call to Verizon Wireless Prepaid is handled quickly and professionally:

Before calling, make sure that you have relevant documentation in front of you. This might include order or cancellation confirmations, billing statements and any previous correspondence between you and Verizon regarding your issue.

If you are calling for technical support, make sure that your devices handy so that you and the agent can troubleshoot together. If you are calling about your mobile phone, consider calling from another phone or a voice over IP system so that you don't have to worry about getting disconnected from the agent during the troubleshooting session.

Have some way of taking notes during your call. Call notes can be handy if you have to speak to more than one person or end up having to escalate your case.

How do Consumers Feel About Calling Verizon Wireless Prepaid Customer Service?

As is true with many large companies, opinions about customer service tend to be a mixed bag. Some customers are very happy with the level of customer service provided by Verizon Prepaid, while others feel that long wait times and unresponsive agents make the experience of calling for help frustrating.

What Kind of Issues can a Verizon Wireless Prepaid Customer Service Representative Resolve?

Verizon Prepaid customer service representatives can help with a range of issues, including assisting with account management, starting new service or canceling service. If you are having problems with your service, you can call an agent and he or she may be able to assist with basic troubleshooting and technical support.

In addition, an agent may be able to assist with things like purchasing or upgrading new phones, devices or accessories and arranging for returns, exchanges or service on a malfunctioning product. Agents can also research and assist with billing problems and issues.

What Can't Be Resolved With a Call to Verizon Wireless Prepaid Customer Service?

There are some issues that Verizon Prepaid customer service may not be able to help you with. These issues include problems with your phone or devices that require in-person examination and repair. The agent may be able to begin a warranty service claim or assist with getting the device or phone repaired, but a serious problem cannot be resolved over the phone.

If your phone service is not compatible with your device or phone, the agent may be able to suggest a workaround but cannot be responsible for an incompatibility. You may need to replace your device or work with the manufacturer of your current device to address the issue.

What Should You Do If You Have an Unsuccessful Call with Verizon Wireless Prepaid?

If you get off the phone with Verizon why Prepaid customer service and feel as though your questions were not answered or your concerns were not appropriately addressed, don't fret. You may still have options.

First, review your call notes. If you did not take call notes, jot down what you remember from the call. You may be able to identify an area of miscommunication or misunderstanding that worked to derail your conversation.

Second, call back. Customer service agents have different levels of experience and training in the next person you speak to may be in a better position to understand and address your concerns. Politely explained to the representative who takes your call that this is your second call about this matter and describe what went wrong with the first call. If possible, tell the agent what you would like to happen as a result of this call. This gives you, and the representative, a goal to work toward during your conversation.

If a second call does not resolve your issue, try getting in touch a different way. Verizon Prepaid does offer a live chat customer support, as well as a community forum where you can bring your issues and concerns to experienced users of Verizon. Another option is to reach out over social media to see if one of Verizon's specialists can help you.

Another option is to visit a Verizon retail store. In some cases, your problem may be more easily addressed in a face-to-face conversation. In addition, a store manager or associate may be willing to advocate with Verizon corporate on your behalf.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Verizon Wireless Prepaid

If you have time to do a bit of reading before you call Verizon Wireless Prepaid, we recommend you read over some of our problem-specific articles.

What are the coverage areas for Verizon Wireless Prepaid?

Verizon Wireless Prepaid offers extensive coverage across the United States. As the largest and most reliable network in the country, our coverage areas span over 98% of the population. Whether you're in bustling cities or remote rural areas, you can count on crystal-clear calls, fast data speeds, and reliable connectivity. From coast to coast, Verizon Wireless Prepaid ensures that you stay connected with family, friends, and colleagues. Whether you're traveling or living in your hometown, our coverage extends beyond borders, allowing you to make and receive calls, send texts, and use data in Mexico and Canada. Experience the best coverage with Verizon Wireless Prepaid, designed to keep you connected wherever you go.

What are the available refill options for Verizon Wireless Prepaid?

Verizon Wireless Prepaid offers various refill options to suit your needs. You can choose from several convenient methods to add funds to your prepaid account. Firstly, you can make a quick and easy payment using the My Verizon app or the official website. Additionally, you can conveniently refill your balance by dialing *611 from your Verizon Prepaid phone and following the prompts. If you prefer in-person assistance, you can visit a Verizon Wireless store near you to have a store representative help you refill your account. Another option is to purchase refill cards or PINs from authorized retailers and simply follow the instructions provided to add funds to your prepaid account. With these flexible and accessible refill options, Verizon Wireless Prepaid ensures that staying connected is always hassle-free.

What is the cost of international calling with Verizon Wireless Prepaid?

The cost of international calling with Verizon Wireless Prepaid varies depending on the destination and the plan you are on. Verizon offers several international calling options to suit different needs. For example, the Unlimited Together - World plan costs $15 per month and allows unlimited calling to landlines in over 70 countries and mobile numbers in over 40 countries. Another option is the Pay As You Go International plan which charges per minute rates depending on the country you are calling. These rates can vary from as low as $0.05 per minute to higher rates for certain countries. It is recommended to check the Verizon Wireless Prepaid website or contact customer support to get specific pricing details for the country you want to call.

Top Verizon Wireless Prepaid customer service problems

Click the link above to get answers to just about any Verizon Wireless Prepaid customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Verizon Wireless Prepaid, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting representative: "I need to speak with a representative."
- From a call lasting 3m 25s , Jun 4, 2024 1:03 AM
Assistance with accessibility settings: "I need help with screen magnification and vibration settings."
- From a call lasting 4m 17s , May 28, 2024 3:39 AM
Update credit card info: "I need to update my credit card number on file."
- From a call lasting 5m 36s , Apr 10, 2024 3:17 PM
Reactivating prepaid phone: "I ran out of my plan and now I'm trying to reactivate it, and it's not allowing me to do so."
- From a call lasting 13m 35s , Apr 5, 2024 11:32 PM
Issue with prepaid card: "I bought a sixty dollar refill card, added it, and still don't have Internet or anything else."
- From a call lasting 3m 16s , Apr 5, 2024 12:18 AM
Reactivating phone and SIM card: "I had my phone shut down and my SIM card locked, and I need them reactivated."
- From a call lasting 9m 29s , Apr 2, 2024 6:50 PM
Line cancellation request: "Yes. I was calling so, y'all could discontinue my line."
- From a call lasting 10m 55s , Mar 29, 2024 12:57 PM
Line disconnection request: "I need for you to disconnect my line because my phone is tow up."
- From a call lasting 2m 26s , Mar 29, 2024 12:55 PM
Requesting to speak: "I need to speak with the person."
- From a call lasting 2m 23s , Mar 25, 2024 7:05 AM
Need to speak with agent: "Hello? Is it me you're looking for?"
- From a call lasting 21m 41s , Mar 22, 2024 9:57 PM

More Verizon Wireless Prepaid Customer Service Contacts

There are of course other ways to contact Verizon Wireless Prepaid customer service besides the phone. Below we list the best ones, by medium.

Verizon Wireless Prepaid Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Verizon Wireless Prepaid customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Verizon Wireless Prepaid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Wireless Prepaid agent. This phone number is Verizon Wireless Prepaid's best phone number because 122,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-294-6804 include Technical support, Activate Account, Account Access, Change Plan, Pay Bill and other customer service issues. The Verizon Wireless Prepaid call center that you call into has employees from Texas, Tennessee, South Carolina, Nebraska, Philippines and is open 24 hours, 7 days according to customers. In total, Verizon Wireless Prepaid has 4 phone numbers. It's not always clear what is the best way to talk to Verizon Wireless Prepaid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Verizon Wireless Prepaid. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon Wireless Prepaid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Verizon Wireless Prepaid Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!