Verizon Wireless Prepaid Customer Service Issues

I purchased a new iPhone 13 about two weeks ago, and it is still under warranty. I have spent over 8 hours on the phone and through chat with both Verizon and Apple trying to resolve issues with the phone freezing. Even basic troubleshooting steps like shutting it off are not working. I requested to reactivate my old phone, but now neither phones are functioning. The customer service representatives are not reading or understanding my concerns properly, and their responses do not address the issues I am facing. Any assistance would be greatly appreciated.

Following the passing of my brother-in-law, who was the Verizon account holder for our Verizon prepaid plan, my sister and I visited a Verizon store. The technician removed my brother-in-law from the account and made my sister the new account owner, deactivating his phone in the process. Despite my sister adding money to the account, her phone got deactivated. The website prompts us to contact the owner to transfer funds, although my sister is now the account owner. We have been unable to receive assistance at a Verizon store or through customer service. We are facing difficulties ensuring the removal of my brother-in-law's details from the account and transferring ownership to my sister.

I experienced the same issue with my phone. After performing a factory reset, I am now prompted to activate it despite having 5 days remaining on my plan, which I only used for 2 days out of $40. My number is [redacted]. Recently, I purchased a new phone for my wife on the recommendation of Brian at Phone Revival. I had a prepaid account for a monthly fee of ** dollars and my phone, a Samsung Galaxy, stopped working. I need assistance with reactivating my SIM card to restore my number and minutes. I accidentally locked my SIM card and require a PUC unlock code. Due to forgetting my password, I have been locked out of my Verizon prepaid account and unable to regain access. I am frustrated with Verizon's customer service. I am experiencing difficulties in registering my phone with the service and cannot make or receive calls. I am hoping to retrieve my lost LG phone temporarily until I purchase a new one. My phone is frozen, and I would appreciate a call at [redacted].

After following advice to do a master reset on my phone, I was informed that someone had control over my device, and there were threats about legal action. Since then, I haven't had proper use of my phone, with restricted calls, dropped conversations, and no access to messages, music, or movies. The issue also extends to unauthorized access to my Google account and Gmail. The situation has resulted in financial loss from my social security card and Direct Express account for the past few months. Please help me regain access to my accounts and remove the unauthorized individual from my phone. Your assistance in resolving this matter is greatly appreciated.

I have been a Verizon Wireless customer for a year, paying $70 monthly for unlimited talk, text, and data. However, for the past three months, the service has been unreliable, dropping calls and losing internet connection over 90% of the time. I have had to reset my phone 20-30 times daily. This is a violation of our contract. Despite struggling financially after a fire, I've paid a significant portion of my income to Verizon, purchasing three new phones due to the service issues. After multiple calls with customer support, they agreed to send me a replacement phone and provide three months of service. The constant service interruptions, phone shut-offs, and broken promises have left me frustrated. I've spent seven hours trying to resolve this issue today alone. Please contact me at [redacted] as I cannot access my email currently. I am using a borrowed phone, so text messages are preferred until 5 p.m. Thank you.

I recently received multiple messages to upgrade my 3G flip phone to a 4G device by December 31. Due to my limited budget, I was informed that I could receive a free 4G flip phone. However, I encountered difficulties when trying to get assistance. Eventually, I had to visit a Verizon store on December 31, [redacted], with my caregiver to purchase a Journey V. Orbit phone for $99.99 plus tax as my old phone was going to be disconnected. Unfortunately, the phone does not meet my needs as the display is not large enough, the battery life is short, and I am unable to read the text easily. I was under the impression that I could get the phone for free, and now I am seeking assistance in obtaining a refund and a more suitable phone, considering my visual impairment and financial constraints. I would appreciate any help with this matter.

I am looking to get a new prepaid SIM card for a Verizon phone. I need to set up the prepaid service with a new cell phone number. My partner also has a Verizon phone that needs to be reconnected with a new number. Is it possible for you to mail us the new prepaid SIM card to our address? We would like to use it for our Verizon phones under the bring your own phone program, which includes a free prepaid SIM card and new service for our devices. Thank you.

I have been charged monthly on my credit card for a prepaid service I did not sign up for. Unfortunately, I don't have any account number, phone number, or PIN to provide. Despite reaching out to Verizon Prepaid Customer Service multiple times, as I lack these details, they were unable to assist me. I attempted to stop the charges through my bank, Chase, but they informed me that they cannot cancel a recurring charge not initiated by me.

I am having trouble accessing my account. I was given tech assistance with code [redacted] to access it, but I cannot retrieve my account number. I need this information to switch my telephone number from my Verizon LG 4.0 to a Moto G 5G, even though they are from different companies. I have been a loyal customer for a long time. My phone's functionality has decreased after an update was suggested by your technicians. The new phone is not working as expected, even with apps like Facebook. Two of my friends successfully switched phones, but I keep receiving a message after purchasing the prepaid service, indicating it was applied without further details. I couldn't see my account details. I am Rosa B., and my phone number is [redacted]. I still have active service on my current phone. I had to return the first phone to Walmart in Grantsboro due to connectivity issues. After seeing my friends switch seamlessly, I seek the same level of assistance with my service.

I bought a Verizon refill card from Walmart. Unfortunately, when I tried to use it, the card was invalid. This is very frustrating as it means I've lost my hard-earned money and my phone service is still off. It's really upsetting to be in a situation where I can't do anything about it. I have kids who are hungry, and I desperately need my money back if the card isn't going to work.

I made a payment for my daughter's Verizon prepaid on Jan 3, [redacted], online. I received a confirmation number for the sale. However, my daughter did not receive any message from Verizon thanking us for adding airtime to her account. When I contacted the site's customer service, they informed me that Verizon declined my payment. I later noticed that the $38.99 payment was returned to my bank account. I am concerned about why this happened as the phone number is linked to other accounts. I have tried to contact customer support multiple times but the automated system keeps disconnecting me because I don't have an account with my cell phone. I urgently need this issue resolved and assurance that my daughter's phone number is still associated with the account. Thank you.

I experienced severe connectivity issues in zip code [redacted]. I was advised to switch to a 5G UW phone and plan to resolve it. However, since upgrading, the connectivity issues have worsened. Customer service representatives have been unhelpful, promising to follow up but never do. I have even contacted the Executive Office but received no satisfactory resolution. The problem appears straightforward - the network sometimes reverts to 4G LTE, rendering my phone practically useless. Despite being informed that my area has 5G coverage, the issue persists. I am extremely frustrated and seeking advice on how to proceed.

I recently signed up for Verizon's auto-payment feature, but when the next month began, I suddenly lost internet access, even though I received payment notifications. Furthermore, the amount charged was higher than my usual bill, despite being told I would save $5 monthly with auto-payment. I am seeking assistance to restore my cell data services and would also appreciate a refund due to the inconvenience and what appears to be misleading information.

On February 24, [redacted], I assisted a refugee woman in purchasing a cellphone and selecting a plan. Since she didn't have a bank card or enough cash, I used my debit card to make the payment. Afterward, I spoke with a Verizon representative to confirm that I was only responsible for my own monthly bill and not the lady's. The representative reassured me that no additional charges would be added to my card for her plan. Although I received text messages showing a $39.99 charge, I trusted the representative and didn't investigate further until recently. Upon closer examination of my payment history, I discovered recurring charges for both myself and the woman I helped. I am unsure of her current whereabouts and am seeking guidance on how to resolve this billing issue and obtain a refund for the unauthorized charges. Thank you for your assistance in addressing this matter.

Three months ago, I paid my prepaid phone bill a day late. I have the unlimited talk, text, and data plan. However, since then, I haven't been able to send or receive text messages. The service says text messaging is denied. I've tried multiple times to resolve this, but I keep getting asked the same things repeatedly. Even after paying for this month's service, I still can't utilize text messaging. Can someone assist me in fixing this issue? Also, can I receive credit on my next bill for the months I paid for but couldn't use the service? Should I continue seeking alternative solutions to resolve this problem? My phone number is [redacted]. Thank you.