Verizon Wireless Prepaid Customer Service Issues

I am a Verizon prepaid account customer. Unfortunately, my iPhone 6, linked to my account, is no longer functioning. Due to this, I am unable to receive verification texts from Verizon, hindering my ability to confirm my identity. I am now utilizing an Android phone with the number [redacted] in an attempt to contact Verizon support. My goal is to activate my new iPhone XR using my original iPhone number ([redacted]), but when I insert the new Verizon sim card, I receive an error stating it is "not supported." I am seeking guidance on how to successfully activate my new phone. Despite spending hours on this issue and facing a system malfunction at my local Verizon store, I am at a standstill. Any assistance would be greatly appreciated. Should I obtain a prepaid account code to resolve this matter? Kindly note that I can only receive communications through the phone number [redacted] or via email at [redacted]

On June 23, [redacted], my iPhone 8 Plus was flagged for non-payment on a postpaid account, putting it on the fraud list. Despite reaching out to customer service, they have not resolved the issue of removing the phone's IMEI number from the fraud list. I never had a postpaid account for my iPhone 8 Plus; they claim my number ended up on two accounts. Consequently, I cannot use my phone anymore. I bought the phone on February 15, [redacted], brand new from Long Wireless in Winston-Salem, NC. When I purchased it, the IMEI number was verified as working. However, in April [redacted], it was allegedly put on the fraud list for non-payment on a postpaid account. After 2 1/2 years of daily use, on the 23rd, I lost phone functionality. Even after trying to address the issue at Long Wireless and with Verizon, the problem persists due to a postpaid account balance that is not mine. I seek assistance in getting my phone removed from the fraud list so I can use it again.

I had been on prepaid autopay for about 6 months. Unfortunately, my phone broke, and due to financial constraints, I opted for a cheaper phone and plan with Straight Talk. I assumed my Verizon account would stop if I stopped using the service. To my dismay, I discovered I have been charged for the past 8 months for both Straight Talk, which I still use, and Verizon, which I haven't used since my phone broke. I cannot recall my Verizon phone number to resolve this issue. Verizon customer service cannot assist me without the phone number. I believe matching my social security number or other details should help resolve this matter, as I don't wish to continue paying for a service I am not using. I have been unable to reach a human representative as the automated system redirects me. I am in need of a human callback to address this issue promptly and fairly. Thank you for your assistance.

I have an account with two phone lines. The first line, [redacted], has the original full unlimited data plan for $80 per month, including Hotspot, prepaid, auto-pay, and a second line discount. The newer line, [redacted], also has full unlimited data but without Hotspot initially. Verizon no longer offered my original unlimited data deal. However, they recently started offering it again, so I called and paid extra to include it on this line now. Living in a rural area makes connectivity challenging; when I first got the first line, I couldn't make or receive calls, only text. After two years, Verizon's tech support helped resolve the issue. Despite being on auto-pay and current with my payments, my first line was suddenly shut off around 5 p.m. with no notification. Tech support explained it was due to a security issue, assuring me that they would call back within 24 hours to resolve the matter as a priority. Unfortunately, I didn't receive any follow-up calls, couldn't access the My Verizon app, or get live help when entering my number. Late in the afternoon, I received a text message stating that the second line, [redacted], was now the account holder and prompted me to pay for the new account. However, I was unable to sign in to the provided website. This situation is concerning because the phone is crucial for my terminally ill boyfriend's emergency needs, virtual doctor appointments, and other essential tasks. Being isolated during a pandemic and recovering from COVID-19 myself, finding and activating another phone on short notice is near impossible. Verizon's sudden discontinuation of my grandfathered unlimited plan without proper communication or explanation is upsetting. I seek advice and assistance to address this issue promptly. Thank you for any help.

Hello, I own a Verizon Wireless Moto E5 Play and had a $35 per month prepaid account for approximately 3 to 4 months. Recently, I tried to switch the Verizon phone to my QLink service, which is part of the Lifeline program offering free phone service. After receiving a new SIM card from QLink, I attempted to do a network reset on the phone as instructed. However, the phone continuously loops through the initial 20 seconds of the start-up screen without proceeding to the menu for the network reset. When contacting Verizon Wireless customer service, I encountered issues such as being hung up on, transferred around, and the automated system indicating my previous $35 account was not valid with Verizon. Despite trying to follow the necessary steps, I'm struggling to resolve this problem and receive assistance, even though the Verizon phone should be compatible with QLink. I find it frustrating that after investing in minutes and following the guidelines, I am facing such difficulties without proper support in resolving them.

I would like to purchase another pre-paid cell phone, the Kyocera Dura XV Extreme. I am currently a Verizon customer with the number [redacted]. I can log in to the website with my password and ID, but I am unable to answer the security question about my most memorable location. My favorite food is salad, and my favorite color is blue. I encountered difficulty when visiting a Verizon store as they explained they are unable to order prepaid phones. Please assist me in ordering a new phone to continue using my Verizon prepaid service.

I was advised to contact Verizon Prepaid's tech support to provide the IMEI number for a phone account. I've been getting disconnected because I'm calling from my phone instead of the one in question. The person we are assisting is in a rehabilitation center in Sioux City, Iowa, and we are in Texas. He doesn't remember his security code, and we don't have it either. After my brother paid his phone bill, it didn't activate due to the missing security code. The previous agent mentioned we needed the IMEI number to proceed, which we have now. We would like to complete the transaction to reactivate his phone. Could someone provide me with the correct phone number for Verizon Prepaid support where calling from a non-Verizon phone won't disconnect me?

I have a couple of questions for Gary G. Hoffman regarding his cell phone: 1. I am looking to update the credit card on file from Discover to my MasterCard/GM Card for my prepay account. Can you please guide me on how I can make this change? 2. Additionally, I am interested in setting up automatic monthly charges to my credit card instead of manually adding $32 every month. Could you advise me on the process for switching to a plan that allows for automatic billing?

I suspect that my SIM card has been compromised, and I am unable to make calls or send messages. Despite multiple attempts to log in to My Verizon and request a PIN, I have not been receiving it due to a potential hacking incident involving Google passwords. After a failed login process, I discovered that my SIM card is now locked, and I require a PUK code from my carrier. I am currently using Verizon Prepaid with auto-debit setup for convenience. Unfortunately, I am unable to contact Verizon Prepaid to obtain the necessary PUK code.

I'm looking to transfer my number to Boost, but I need a transfer PIN. I called and waited on the phone for nearly an hour until someone answered. He was very nice and even waited for me to get home to retrieve my old phone and get the information I needed. He provided my account number but mentioned I only needed a SIM and account PIN. When I contacted Boost later, they said I required a transfer PIN. I've been struggling to get assistance as live chat is unresponsive, and I can't reach anyone over the phone. I need to sort this out as soon as possible as I currently don't have a working phone. Tomorrow or later today, I plan to visit in person to try to resolve this. My phone number is [redacted] and my name is Tina Lynn. Contact me at [redacted].

I recently purchased a Verizon phone and several prepaid cards. Unfortunately, I encountered difficulties activating my phone due to having three different cards. Despite numerous attempts to contact prepaid customer service, I was unable to seek assistance. Visits to various Verizon stores in my area proved unhelpful, with rude employees and poor customer service. Now, I am attempting to retrieve the balance from the refill cards to recoup some of the losses. This experience has been extremely disappointing, and I regret doing business with this company. I have never faced such terrible customer service. I plan to report my experience to the Better Business Bureau and others.

My SIM card is disabled, or my phone won't read it after the update automatically ran. Now, my phone doesn't work, so I need help getting the network to recognize my SIM card. There's nothing wrong with the SIM card; it just started this issue on its own. My business phone is currently not working, causing a lot of problems. Please contact me ASAP at [redacted] I'm also attempting to use an alternative number to call you, but you're not accepting the call since it's from a different carrier. This situation is quite challenging and unnecessary. I hope to hear from you soon to resolve this promptly. Thank you, Daniel D. Winslow. P.S. Additionally, I can't log in to the app because it refuses to accept the correct PIN codes and then tries to contact my phone, which is not working. It's frustrating trying to figure this out.

I purchased a new SIM card for a prepaid plan with Verizon. My order number is [redacted]7 and my new phone number is [redacted] as shown on the receipt. However, in the verification email I received, it states my phone number ends with [redacted], and when I try to verify, it says the number is not valid. I contacted customer service at [redacted], but they couldn't locate my information. They directed me to call the prepaid plans customer service at [redacted], but without a valid phone number, I can't get through to speak with anyone and the system just disconnects. I need the correct assigned phone number to reach a representative.

I have been communicating online with various individuals, but I now prefer to speak with someone over the phone instead of chat. I have been struggling to resolve an issue and wish to continue my Verizon service, but I need a functioning phone. The chat support hasn't been helpful, and I've tried all their suggestions to no avail. I've tried multiple new phones and even got a new sim card, but nothing seems to work. The constant network resets have only made things worse, causing me to lose data from my old phones. I need a reliable phone for calls without having to rely on Wi-Fi. I believe this issue isn't specific to my phone, as other Verizon customers are facing similar problems. I would appreciate speaking to someone who comprehends the importance of reliable communication, as I am missing critical calls and messages due to these ongoing issues. If possible, please arrange for a call back to discuss solutions. Thank you.

At 9:03 this morning, my Verizon network suddenly stopped working. Even though I have paid my bill, I am experiencing call restrictions on both incoming and outgoing calls, as well as issues with sending text messages. I am currently on a twenty-six minute hold with Verizon Prepaid Customer Service to address this problem.

I recently paid my bill using a $40 refill card, and even though there was still over a dollar left on my account, my service is showing as inactive. Despite having service until November 8th, I cannot make calls, and I am unable to reach a live person for assistance. The automated system is frustrating, and I am eager to resolve this issue as soon as possible.

I have contacted customer service multiple times between November 6th and today regarding my frustrating experience with Verizon. Despite speaking with three different representatives, my phone was not activated. After creating an online account and entering my $40 refill card number for activation, my device still wasn't activated. Verizon mentioned sending a new SIM card, which I never received. I then purchased a new SIM card from a Verizon store. Now, whenever I call customer service, the automated system prompts me to check my device for a text message, but there is no service on the device.

I recently purchased a Verizon prepaid hotspot, but encountered an activation error. After receiving a confirmation email of a successful activation, the device only shows limited service. When attempting to reconnect, it directs back to the activation screen stating it's already activated. However, the website claims there's no account linked to my email. Even after visiting a Verizon store, the IMEI and SIM card remain unregistered. Unfortunately, I lack a reference number to get past customer service prompts and resolve the issue. Additionally, my card shows multiple pending charges from Verizon with no service or means of reaching out for assistance.

I am looking to discuss options for the near future. While I currently have a prepaid plan, I am in need of a new phone as I have an Apple iPhone SE (first generation). My husband is also looking to get a phone and a plan, so we want to compare Verizon, AT&T, and Comcast/Xfinity. I tried using the chat feature but didn't get transferred to a prepaid agent as promised. I need to talk to a real person to get information on where to purchase my new phone, whether to get it unlocked, and what options are available for my husband. While you can email me, I prefer to have a conversation about this rather than go through marketing channels. I'm starting to feel frustrated with the lack of assistance I've received so far.

Two weeks ago, I upgraded from an iPhone 7 to an iPhone 13. Today, my new phone suddenly lost all services. Despite spending a total of 8 hours on the phone with Verizon Prepaid and Apple, I have not been able to resolve the issue. I have tried all the recommended troubleshooting steps, but to no avail. I even requested to switch back to my old iPhone 7 temporarily, but unfortunately, that also failed. Both phones are now unusable. My iPhone 13 is still under warranty, and I have insurance and possibly CarePlus coverage. The situation is frustrating, and I am at a loss for what to do next. I have been unable to obtain information on where to send my phone for repairs from either company.