Verizon Wireless Prepaid Customer Service Issues

I recently activated my new Verizon prepaid phone using the old sim card from the same model Verizon device. The account indicates it's active, and I added a prepaid card to it. Despite logging into the same account I used for my previous phone, I still do not have service. The Wi-Fi calling feature is also not functioning. It feels as though I haven't paid the bill yet, and I am concerned about the next month's payment due on the 7th. I have attempted to resolve this by restarting the device several times.

I have had difficulty obtaining assistance in purchasing the "New Phone" listed in the Deals/Prepaid section, specifically the "J3" for $19.99 with the Promo Code BUYNOW to save $[redacted]. I have attempted to reach out via Verizon.com and the Chat support, but I keep getting redirected to different departments. Despite a representative's advice to add the device to my cart and proceed with the purchase, I have already bought airtime for this month. A local store was also unable to provide clarification. I have received conflicting information regarding using the promo code without purchasing additional airtime, with some stating it's only for new customers. The constant passing around between departments is frustrating and confusing. If I have to engage in another chat or email exchange, I feel like I might lose my patience. Please assist me with this matter. Thank you, Danielle.

I have not received a past due bill despite being aware I owed it when I switched to a prepaid account from a regular one. I struggled to access information even after finding the account number. When I called, as a prepaid customer, I couldn't get through to speak with a person to set up payment arrangements. Please contact me at [redacted] to assist with resolving the outstanding payment. I'm disappointed I wasn't informed in writing on how to contact you. I've visited the store multiple times for help, to no avail. When calling, I only received automated information regarding my new prepaid account. I kindly ask for your help. Thank you, Sincerely, Jill Jackin. Another way to reach me is through my email at [redacted] Additionally, the phone number [redacted] is associated with the account.

I am inquiring to check if my phone is locked or unlocked and if locked, request it to be unlocked. Additionally, I need assistance in locating my prepay account number. Despite trying various contact numbers, I have not been successful apart from reaching out to [redacted], where I have been on hold for 32 minutes now. I have never been able to successfully access "my account" as my password and user ID are always deemed invalid. I have attempted to change my password but still encounter issues. I diligently record the new passwords but the login remains unsuccessful. Currently, my main goal is to speak with a Verizon representative. Any advice or guidance would be greatly appreciated. Thank you, Pam.

I am inquiring about two issues. First, I am awaiting the refund that was supposed to be applied to my account or refunded to my debit card. In mid-May [redacted], I purchased a prepaid phone from Walmart due to a broken phone. After encountering activation issues, I was asked to pay an additional $40 on top of my monthly bill. I was assured that a month's service fee would be refunded, but I have not received it yet. Secondly, I am puzzled as to why my post-pay account was switched to a prepaid account with limited high-speed data. Since joining Verizon in April [redacted], I have been primarily concerned with having enough high-speed data for my schooling and job. It is frustrating that this data limitation persists and impacts my ability to hotspot to other devices.

I recently bought a new Verizon phone and a $40 prepaid card from Walgreen's. While setting up my account, I mistakenly entered my old email address and stopped midway. My wife attempted to help but couldn't get internet access despite purchasing a $35 monthly plan. I'm now without service, a phone number, and my wife mistakenly disposed of the refillable prepaid card. I believe the prepaid card number should be in your system, even though I entered it using my old email. I can provide any necessary information about my Gmail account or answer secret questions. Please, re-activate the service I paid for and provide me with a phone number for my employer. They are unable to contact me. Thank you, Brian F.

My old Verizon prepaid phone is now broken beyond repair. I bought a new, unused prepaid phone from a third-party seller. However, I am unable to activate my current prepaid service with the same number. When I log into my Verizon account, my account PIN is not accepted. The online system says there is no account with my current information. When trying to create a new account, it states there is already an account with this information that I cannot recreate. I have both the new and old SIM cards but have not been successful in regaining my previous service with the old number. What steps can I take to keep the same number and plan as before my old phone stopped working?

My husband's phone stopped working, so a friend kindly lent us an older Verizon prepaid phone they no longer use. Even though we inserted his Cricket SIM card, we're encountering an error message stating "SIM card not from Verizon." Text messages work fine, but calling and internet access are restricted. Samsung advised me that the phone may be locked. I also visited Cricket to rule out issues with the SIM card. I am looking to unlock the phone or resolve any other necessary steps to enable incoming and outgoing calls as well as internet access.

I didn't specify previously, but I would like to cancel the payment made on my credit card for the phone number [redacted], as I no longer possess this number. Kindly contact me at [redacted] as my alternate phone is not functioning correctly. Despite contacting my credit card company and being informed that the payment has gone through, an individual claiming to have obtained the number at a Verizon store messaged me from the same number. I am seeking guidance on how to address this situation, as I am unwilling to continue paying for a phone number I no longer use. Thank you.

I bought a Jetpack and an unwanted $[redacted] phone last Friday to get a Hotspot. The total cost was nearly $[redacted]. The Verizon store where I purchased was busy and chaotic. After packing my items, the salesperson vanished for over 15 minutes. Another associate searched for him but couldn't locate him. Eventually, I was told to leave, and my receipt would be emailed. Rushed for time, I complied. Upon realizing the items weren't suitable, I attempted to return them the next day. Shockingly, Verizon withheld $[redacted] for a "restocking fee." No one informed me of this charge, and there were no notices at the store. It seems unjust, and I request an immediate refund of the $[redacted].

I am currently on a legacy prepay plan with Verizon that is no longer offered to new users. This plan includes a $0.99 daily access fee, $0.10 per minute for voice calls, and $0.10 per text with no charge for calls to other Verizon mobiles. I have $[redacted] in unused prepaid funds expiring in June [redacted]. However, Verizon is phasing out its CDMA network, and I need to upgrade my phone to one compatible with 4G LTE and HD Voice (VoLTE) before they shut down CDMA services. I have a few questions: 1. Can I keep my current plan? 2. If I need to switch to a new prepay plan, will I retain my unused balance or receive credit for it? 3. Can I purchase a new phone from Verizon without changing my plan? Any assistance or advice on this matter would be greatly appreciated.

I have been getting charged by Verizon for a MIFI device that I haven't used in a while. Despite multiple calls, they can't locate my account but keep deducting funds. They have taken $[redacted].00 so far and are set to charge again tomorrow. I want this to cease, and I demand a refund. My current account includes both my phone and MIFI, with the number [redacted]69-[redacted]. I need these charges halted immediately and my money reimbursed. I don't want the impending charge scheduled for tomorrow to go through. Please investigate account number ending in [redacted] for any usage to validate these charges. Thank you.

I bought a prepaid plan at 10 am and successfully ported my number from Straight Talk. They confirmed the transfer around noon. After receiving an email from Verizon at 12:45 PM acknowledging my payment and guiding me to register, I inserted the SIM card. My iPhone SE now displays bars and signal strength with Verizon listed as my carrier. However, I encountered a problem during registration as Verizon doesn't recognize my phone number. I visited my local Verizon store for assistance, but they couldn't resolve the issue, leaving me feeling stuck. I am unable to complete the registration process to receive the necessary troubleshooting steps to activate my phone and complete the registration.

I updated my phone number on the My Verizon app. After my old number was released, I selected a new one. Unfortunately, the new number did not properly link to my account, leaving me without service for around two weeks. While I could still use data, I had no cellular service. Now, my phone bill is overdue, and not having a phone number to log in to My Verizon is preventing me from paying it from the funds in my account. I attempted to log in using my most recent active number, but it's stating that the Verizon account doesn't exist. I checked my settings and the about phone section, but my number still displays the old inactive one.

I am experiencing difficulties transferring my phone service from Straight Talk Wireless to Verizon. I have already spoken to an agent who assisted me with initiating the switch and sent me a new SIM card. I purchased a $30 airtime card and requested to port my existing number to the Verizon phone. A representative on Facebook Messenger confirmed that the porting request was acknowledged on the 21st. However, I have been struggling to reach a live person as my Straight Talk phone is now disconnected. I urgently need my phone fixed due to health concerns. My name is Debra H., the order number is [redacted]01, and the location code is E331201. I have spent three days attempting to resolve this issue, encountering only unhelpful automated systems. Your assistance would be greatly appreciated.

I am considering switching my cell service to Verizon Prepaid. I currently have an unlocked iPhone from Apple that I want to bring over. I have checked your online site, which seems to indicate that my phone should work. I also have a phone number from my current provider that I wish to transfer. However, I will need a new sim card as my current one is tied to my current provider. I am concerned about the timing of the transfer, as I rely on Lyft and Uber for work transportation. What happens if the number transfers over before I receive the new sim card? I am wondering if the transfer can be initiated once I have the new sim card in hand. I have considered ordering with a new number and transferring later to avoid service disruptions. Any advice on the best approach? Thank you, Brent.

After having fiber optics installed by my internet provider, I no longer need a modem and have faster internet. However, after changing my wifi password, I'm now unable to authenticate on my Motorola G6 phone in my mountainous area with poor service. I'm seeking guidance on how to manually enter the password for my 5G network. I recently purchased this phone from Verizon specifically for WIFI Calling capabilities. Any help is appreciated. Additionally, I often struggle with assisted dialing due to my location and feel a discount should be considered as a loyal Verizon Wireless customer. My name is Caroline Melendez, and my Verizon Wireless cell number is [redacted]. I suggest reaching out to my sister, Christine Alden at [redacted], who is also a longtime Verizon customer. Thank you for your assistance.

My original Straight Talk phone broke halfway through my 30-month plan, leaving me unable to use the screen. I obtained a new Verizon Motorola phone. After contacting both Straight Talk and Verizon, I followed the provided instructions to call *[redacted]. Using my friend's phone, I dialed the number and received a message indicating that my number ***-***-****, which I was attempting to reactivate, had been activated on the SIM card. I am unsure if this means that the number has been changed to my friend's phone.

I recently purchased a new device (A10e) from Verizon over the phone on April 8th. Along with the device, I also paid for a new line, monthly plan, and a $29.99 screen protector. When I called to activate the device on April 13th, I asked about returning the screen protector as it was a bit pricey for me at the moment. I was initially told to take it to UPS without a return label, but UPS required one for the return. I called customer service multiple times without resolution. I am a loyal customer for six years and would like to save the $29.99 by returning the screen protector. I just need a return label to do so. I appreciate your help. Thank you. - Pravina Patel

I prepaid for my first month but couldn't complete activation because the ID upload link didn't work. I tried at a local Verizon store, but they were closed due to Covid-19. I've been charged already and couldn't port my number in time, so I had to stick with my old provider for another month. Please fix this or refund me.