AppleCare Phone Number

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  • Calls AppleCare's Customer Service department
  • The average hold time is 10m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:10am
  • Popular issues for this call center: Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, and Track a Package.
  • Reach a live AppleCare agent: Press 0 then 6

Calling AppleCare Customer Care at 800-275-2273

Nov 7, 2023

Callers to AppleCare's 800-275-2273 customer service number may have questions about their accounts, products, and updates. Like many customer support numbers, I was greeted by an automated voice response system when I called this one. It told me they might record the call for training personnel, evaluation and improving contact center technologies.

The automated voice said it would look up my phone number and then stated, “If you're calling about charges on your account, say billing. Otherwise, what product or service are you calling about?” I said, “IPAD,” and the system asked me to state what was happening with the IPAD in a few words. I shared that I wanted to know if there were updates for the IPAD I purchased several years ago.

The automated voice then asked me to take an evaluation before speaking to an advisor. I had to enter a mobile number for the company to text me a survey. The automated system repeated the phone number that I gave and thanked me. The voice said it would get someone to help me and told me where I could get warranty and privacy rights information online. 

The automated system told me to hold for an Apple Support Advisor. While holding, I could listen to the type of music I preferred by pressing 1, 2, or 3. I selected option 4 for silence. I was glad they offered the silence option, as background music can be annoying during these calls. I waited about two minutes, and then an advisor came on the line and asked me for my first and last name. When I told her I wanted to know how to upgrade an older IPAD, the Advisor asked me whether the device gave me the option to upgrade. I told her I could not get into the device to find out. I asked if there was a website I could visit. She suggested that my device might be too outdated for updating and I may be unable to download certain apps.

The Advisor was friendly and tried to think of options to help me. I asked how to dispose of the device without compromising personal information. She said if I had personal information on it, I could erase it. Still, since I could not get into the device, she recommended something else. She said I could download an app to my computer and attempt to update or erase the information from the IPAD using that computer. She gave me instructions for getting the app that would work on my Windows PC to do a factory reset and emailed me the instructions.

I appreciated how the AppleCare Advisor handled the call and that I spoke to a human rather than listening to a long menu of numbers to press that would probably lead to a website. The Advisor spent about 7 minutes talking with me to help find a solution. She was friendly and professional and made me feel that my call was important to the company.

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AppleCare Customer Phone Number 800-275-2273 - Stats

Phone number to dial800-275-2273
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:10am
Average wait10 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication78%
Quality of help75%
Customer votes2,131
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

AppleCare's Best Toll-Free/800 Customer Phone Number

This is AppleCare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AppleCare agent. This phone number is AppleCare's Best Phone Number because 43,224 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-2273 include Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, Track a Package and other customer service issues. The AppleCare call center that you call into has employees from Spain, California, Massachusetts and is open 24 hours, 7 days according to customers. In total, AppleCare has 4 phone numbers. It's not always clear what is the best way to talk to AppleCare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to AppleCare?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AppleCare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with AppleCare, including their website / help desk. Visit our AppleCare Customer Service page for more information.
AppleCare Customer Service

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