AppleCare Technical Support Phone Number

What It's Like to Call AppleCare Phone Number 800-692-7753

By Adam Goldkamp

Oct 31, 2023

I never have to think twice about calling Apple because they generally provide pretty streamlined customer service. I did have a little road bump today because it advised me to go online for support, which Apple usually doesn't do, so I am not sure if it's because this is not normally the phone number I called. However, I was able to request further support and then easily got to someone to talk about my issue. With that in mind, I would call Apple again because, overall, my issue was resolved, and it didn't take too much time out of my day. 

I needed help with an in-app purchase that my daughter made while using my phone. Granted, I should have my phone purchases password-protected, but my children aren't generally on my phone, and I didn't really think about it. I wanted to see if I could get a refund, so I called Apple support to figure out how to do it. When I called, I was greeted with a standard message about privacy and was told that the voice assistant is an automated system that can handle complete sentences. It then asked me, "How can I help?" and I responded by saying, "Help with an App."

That was not the right thing to say if you want to talk to a customer representative apparently because it told me that "Support for iTunes and the app store is available online, please visit getsupport.apple.com for help" and then offered to send me a link to my phone via SMS text. I declined the offer to send me the link, and it asked, "How else can I help?" This time, I kept it simple and stated, "Talk to a customer representative." That seemed to work because it said, "I will get you right over to a customer representative," and then it asked me for a consent notification on my devices to verify my identity. 

As always, that was fast and easy as a notice popped up on my phone and watch, and I simply pressed confirmed. It was interesting that it remembered the last time I called was about my Apple Watch and asked if that was the reason for my call. I told the voice assistant no, and it said, "Okay, I'll get an advisor for help." Then I had to listen to the privacy rights speech, and it told me to hold to talk to an Apple Care advisor. It also gave me the option of listening to modern, classic, jazz or silence while I waited, which is always a treat. It took about two minutes, and a customer service rep named Aria picked up. She sounded a bit bored but answered my questions and guided me in the right direction, so I can't complain. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

AppleCare's 800-692-7753 Technical Support Number

This AppleCare phone number is ranked #3 out of 4 because 43,224 AppleCare customers tried our tools and information and gave us feedback after they called. The reason customers call 800-692-7753 is to reach the AppleCare Technical Support department for problems like Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, Track a Package. As far as we can tell, AppleCare has call center locations in Spain or California or Massachusetts and you can call during their open hours 24 hours, 7 days. AppleCare has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 800-692-7753 and ways to call or contact AppleCare with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling AppleCare

Calling AppleCare at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-692-7753. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AppleCare Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AppleCare Once on the phone with AppleCare's Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting AppleCare in General

While 800-692-7753 is AppleCare's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-275-2273 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AppleCare help by calling them, is that other customers give their customer support at this number a 56% score for their communication skills and a 59% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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