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WhatsApp Customer FAQ

Top Answers & How-to Guides

How do I Contact WhatsApp Customer Service?

The question we are asked most often is about how to talk to WhatsApp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still have...

How Do I Delete a Sent Message Before Someone Reads It on WhatsApp?

In WhatsApp, you can delete a sent message before the recipient reads it. This can be handy to correct a mistake or remove an embarrassing...
Ask any question you have about WhatsApp customer service, get an answer now.

Recent WhatsApp Customer Questions

My WhatsApp verification code not received for last one month

If you haven't received your WhatsApp verification code for a while, it's possible that SMS messages from WhatsApp are being blocked by your carrier or phone settings. You can try several solutions: 1. Double-check you entered your phone number correctly, considering country and area codes. 2. Make sure that you have a good signal. 3. It could be due to a network issue, try restarting your phone. 4. Check to see if your phone is set to block or filter SMS messages from unknown numbers. 5. Request the code again after waiting for the countdown timer (available on the verification screen) to finish. 6. Opt for the 'Call me' method if the SMS method isn't working. An automated call will provide you with the verification code. Remember not to guess the code, as this can lock you out of the verification process.
Asked Jun 11, 2024 3:29 AM

My WhatsApp is on some unknown person's mobile and I am not able to login to my mobile nor am I able to receive WhatsApp.

It sounds like you might be dealing with unauthorized access to your account. To secure your account, please ensure you have WhatsApp on your mobile device and confirm your phone number when requested. This will log the other person out. Then, set up two-step verification to prevent unauthorized access in the future. To do this, open WhatsApp, tap on 'Settings', go to 'Account', select 'Two-Step Verification', and then 'Enable'. You'll be asked to create a six-digit PIN. Always remember your PIN as you'll need it if you need to register your phone number with WhatsApp again.
Asked Jun 10, 2024 12:12 PM

I am not getting WhatsApp verification code

If you're not receiving your WhatsApp verification code, it's usually due to one of these issues: your phone number might be entered incorrectly, your phone might be having issues receiving the SMS, or WhatsApp's servers might be slow. Double-check that you've entered your complete phone number, including the country code. If you're still not receiving the code, don't guess as this may lock you out! You can wait for a while, then request a phone call instead. In the phone call, you will be told a 6-digit verification code.
Asked Jun 9, 2024 5:34 AM

I didn't get whatsapp verification code

If you haven't received your WhatsApp verification code, first thing to do is to check and confirm that you entered the correct phone number. It's crucial because the code is sent to the number you input. Next, you should check the SMS and voice call inboxes. The code can come by voice call if your SMS inbox is full or has issues. Remember to wait for at least 5 minutes before trying to request another code. Finally, make sure your network connection is working fine and you're not using a VoIP number (e.g., Google Voice), which aren't supported by WhatsApp. If you've done all these and still haven't received the code, you may need to try later or see if the issue is with your service provider.
Asked Jun 8, 2024 5:04 PM

I am the copyright holder on Instagram, there are people who copy my works.

While that's concerning, this FAQ is specifically for WhatsApp related issues. However, Instagram does have options to report copyright infringements. We recommend utilizing the report function on Instagram or navigating to Instagram's help center for advice about copyright claims. This allows them to address your issue effectively within Instagram's own policies and guidelines.
Asked Jun 8, 2024 1:35 PM

Help me with my WhatsApp customer service issue

Account Management

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still have...

How Do I Delete a Sent Message Before Someone Reads It on WhatsApp?

In WhatsApp, you can delete a sent message before the recipient reads it. This can be handy to correct a mistake or remove an embarrassing...

How Do I Delete My WhatsApp Account?

You may have been an avid WhatsApp user, but now you've decided to delete your account. Whatever your reasons, the process to deleting...

How Do I Get a Refund from WhatsApp?

This article discusses the issue of getting a refund for charges made on calls and messages sent over WhatsApp. While the app is free...

How Can I Recover My Banned WhatsApp Account?

WhatsApp is a messaging platform that allows users to send personal and group messages and share news. Sending bulk or automated messages...

How Do I Appeal a WhatsApp Ban?

If you face a WhatsApp ban, determine whether it's temporary or permanent. If permanent, contact WhatsApp support and clearly explain...

What Do I Do If My WhatsApp Account Was Hacked?

WhatsApp is a popular platform for instant messaging, but it also raises the risk of unauthorized access and hacking. If your account...

How Do I Get My Old WhatsApp Account Back?

This guide provides steps to restore your old WhatsApp account by checking for backups, reinstalling the app, and re-registering your...

What Do I Do If My Account Is Locked on WhatsApp?

Users who violate WhatsApp's terms and conditions may be locked out or banned from using the app. This can be prevented by adhering...

Messaging Features

How Can I Send Videos Using WhatsApp?

You can send up to a three-minute video on WhatsApp. Record one directly in the app or use a pre-recorded video to share moments with...

What Do I Do If My Message Was Sent but Not Delivered on WhatsApp?

If you have a problem with WhatsApp not delivering some of the messages you send, you probably want to get the problem fixed as quickly...

How Do You Know If Someone Has Turned Your Read Receipts Off on WhatsApp?

When you send a message on WhatsApp, you want to make sure the person receives and reads it. While WhatsApp does have a method of knowing...

How Do I Know If Someone Muted Me on WhatsApp?

Whatsapp's muting option is a good way to keep the noise from incoming message notices silent during certain pre-set periods of time....

How Do I Find Out If Someone Has Blocked Me on WhatsApp?

There are many ways to find out whether someone has blocked you on Whatsapp. The best way to find out is to send your contact a message...

Privacy and Security

How Do I Report a Scam to WhatsApp?

Because of its worldwide popularity, WhatsApp has become fertile ground for scammers looking to obtain money illegally from users in...

How Do I Know If My WhatsApp Is Being Tracked?

Spyware on WhatsApp is becoming an increasing problem. If you are worried that your WhatsApp account is being spied on, there are some...

How Do I Block Contacts from Calling Me on WhatsApp?

Using WhatsApp is a great way to stay in touch with people. It's free, easy to use, and only requires an internet connection. However,...

Troubleshooting

Why Am I Getting Random WhatsApp Messages?

Using WhatsApp is convenient and helps you stay in touch with family and friends worldwide. It also leaves you vulnerable to receiving...

How Do I Know If WhatsApp Is Down?

When using WhatsApp you want to make sure it works every time you log into the app on your smartphone or tablet. While it is often...

Why Is WhatsApp Not Sending Messages to One Person?

When you are trying to send messages on WhatsApp, it's frustrating when the texts are not being sent. Whether it is a glitch in the...

Why Is My WhatsApp So Laggy?

If your WhatsApp is lagging, you probably want to get it back up to speed as quickly as you can. There are several things you can try...

What to Do If I'm Having Trouble with My WhatsApp App

WhatsApp has over two billion active users and billions of messages sent each day. If you're experiencing issues with the app, check...
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