WhatsApp Customer FAQ

WhatsApp is a messaging platform that allows users to send personal and group messages and share news. Sending bulk or automated messages to unknown users violates the platform's terms of service, as does frequently sending broadcast messages. Users who are reported for sending unwanted messages may have their accounts banned. To recover a banned account, users can contact WhatsApp through the app or web and provide a detailed description of the issue, along with screenshots if necessary. If the ban is determined to be a mistake, the account can be recovered. It is important to review WhatsApp's terms and use the app responsibly to avoid future bans.

إذا كنت تواجه مشكلة في تلقي رمز التسجيل على WhatsApp العادي أو WhatsApp Business، فقد يكون هناك عدة أسباب لذلك. تأكد من أنك متصل بالإنترنت بشكل جيد، وتحقق من أن رقم الهاتف الذي تستخدمه صحيح. في بعض الأحيان، قد يتسبب مزود الخدمة في مشاكل في تلقي الرسائل. يمكنك أيضًا محاولة إعادة تشغيل الهاتف أو الانتظار لفترة قبل محاولة التسجيل مرة أخرى. بالنسبة لمشاكل إضافية، هناك رابط لمعلومات الاتصال المحدثة موجود على هذه الصفحة.

WhatsApp is a popular platform for instant messaging, but it also raises the risk of unauthorized access and hacking. If your account gets hacked, you should secure your account by enabling two-step verification. Then, you should log out of all devices linked to your account. Changing your password is also important in regaining control. It's essential to report the incident to WhatsApp and inform your contacts about the hacking. Lastly, staying vigilant, updating WhatsApp, using two-factor authentication, and protecting personal information are key to preventing future hacks.

If you're not receiving the SMS code or call from WhatsApp, ensure that you have a stable mobile network connection and that your phone is not in airplane mode. Check that you've entered the correct phone number, including the country code. If you're still not receiving the code, try restarting your phone. It's also a good idea to ensure that your phone can receive SMS or calls from other services, as network issues might affect this. If the problem persists, follow the in-app instructions for troubleshooting verification issues.

If you're unable to add your new SIM card number to WhatsApp, ensure that you are entering the number correctly, including the country code. Make sure your phone has a stable internet connection. WhatsApp may also require you to verify your number through an SMS or call, so check if you can receive messages or calls on that number. If the issue persists, there might be restrictions related to the new SIM card itself.