Jersey Central Power & Light (JCP&L) Customer Service

Phone Number & Contact Info

Jersey Central Power & Light (JCP&L)'s Best Phone Number

800-962-0383
Toll-free·Calls Customer Service·Most popular Jersey Central Power & Light (JCP&L) number
Q:

How do I talk to a live human at Jersey Central Power & Light (JCP&L)?

A:Say "Operator" at each prompt
Q:

Does Jersey Central Power & Light (JCP&L) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 16 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Jersey Central Power & Light (JCP&L) Customer Phone Numbers

Billing

800-662-3115
Toll-free · Mon-Fri 8am-6pm EST · At the first menu, say "Representative." · In a few words, tell me how I can help you today?

Report An Outage

888-544-4877
Toll-free · 24 hours, 7 days · For reporting power outages · Emergency Outage Center: What's the 10-digit phone number associated with your account?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Jersey Central Power & Light (JCP&L) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Operator" at each prompt
Here is how our research team describes the way the Jersey Central Power & Light (JCP&L) phone system greets you: In a few words, tell me how I can help you today?
Below are some clips we've found from Jersey Central Power & Light (JCP&L)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Jersey Central Power and Light, a first energy company. Your call may be monitored or recorded for quality Although our call center is closed, I'm here to help you at all times. Hello?"
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Friday, January 12, 2024 11:48 PM

They may need the phone number on your account

"Billing or account question. What's the ten digit phone number associated with your account?"
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Wednesday, February 7, 2024 11:26 PM

They may ask your reason for calling (instead of a menu)

"Welcome to Jersey Central Power and Light. A FirstEnergy company. Your call may be monitored or recorded for quality. FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected. If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com. Please provide us a phone number where you can be reached if a personal follow-up contact is needed. Thank you for your understanding.
Greetings. I'm your automated assistant.
Using a short phrase, please describe why you're calling today."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Monday, June 10, 2024 4:58 PM

They may ask you to say or enter information

"I still didn't understand what you said. Reducing any background noise may help me.
Here are some additional topics I can help you with.
Remember, you can say the option out loud if you hear the one that matches your question."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Thursday, May 16, 2024 7:43 PM

What are the hours and when should I call?

Jersey Central Power & Light (JCP&L) operates the call center for this 800-962-0383 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 398 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jersey Central Power & Light (JCP&L) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jersey Central Power & Light (JCP&L) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Jersey Central Power & Light (JCP&L) is Sunday. The most busy day to call is Monday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 398 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Jersey Central Power & Light (JCP&L)

In summation, the best day to call Jersey Central Power & Light (JCP&L) is Friday.

Why Customers Call Jersey Central Power & Light (JCP&L)

If you have time to do a bit of reading before you call Jersey Central Power & Light (JCP&L), we recommend you read over some of our problem-specific articles.

How long does it typically take to restore power after an outage?

The time it takes to restore power after an outage can vary depending on the circumstances. In most cases, Jersey Central Power & Light (JCP&L) aims to restore power as quickly and safely as possible. Following a severe storm or significant damage, restoration efforts may take longer due to the extent of damage and the number of affected customers. JCP&L prioritizes critical infrastructure, such as hospitals and emergency facilities, before concentrating on restoring power to the broader community. Additionally, weather conditions, accessibility, and necessary repairs can influence restoration timelines. While JCP&L cannot provide an exact timeframe, they strive to communicate restoration progress through various channels, including their outage map and customer updates.

What is the average response time for resolving customer complaints?

The average response time for resolving customer complaints at Jersey Central Power & Light (JCP&L) is typically within 10 business days. However, it's important to note that the resolution timeframe may vary depending on the complexity and nature of the complaint. JCP&L aims to address customer concerns promptly and efficiently to ensure satisfaction. They prioritize communication channels such as phone, email, and online forms to promptly acknowledge and investigate complaints. Customers are encouraged to provide detailed information about their grievances to expedite the resolution process. JCP&L strives to provide an excellent customer experience and consistently works towards meeting or exceeding customer expectations by swiftly addressing their concerns.

Is there an option for automatic bill payment?

Yes, Jersey Central Power & Light (JCP&L) offers an automatic bill payment option for customer convenience and ease. By enrolling in our AutoPay program, customers can have their electricity bills automatically deducted from their preferred payment method each month. Through this service, payments are withdrawn on the due date, ensuring timely and hassle-free bill settlement. Customers can sign up for AutoPay online through their JCP&L account or by calling our customer service hotline. Automatic bill payment eliminates the need for manual payments and reduces the risk of late payments, providing a seamless and stress-free experience for our valued customers.

Top Jersey Central Power & Light (JCP&L) customer service problems

Click the link above to get answers to just about any Jersey Central Power & Light (JCP&L) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jersey Central Power & Light (JCP&L), and their purpose. Are any of these similar to the reason you are trying to call?
Service reconnection request: "I need my service turned back on."
- From a call lasting 1m 55s , Jun 1, 2024 11:46 AM
Billing inquiry: "I noticed a charge on my bill for my electric vehicle, can you explain that?"
- From a call lasting 46s , Apr 10, 2024 11:05 PM
Requesting information: "I am looking for some information."
- From a call lasting 1m , Apr 3, 2024 2:47 PM
Injury from electric pole: "I got hurt on a wire that's attached to one of your electric poles."
- From a call lasting 4m 14s , Apr 1, 2024 4:32 PM
Requesting to speak to representative: "I wanna speak to a representative."
- From a call lasting 3m 28s , Mar 20, 2024 4:37 PM
Service termination request: "I would like to turn off my service."
- From a call lasting 2m 10s , Mar 19, 2024 6:19 PM
Discussing real estate options: "My sister's gonna rent one of the branches because they don't wanna go to Long Branch."
- From a call lasting 65m 33s , Mar 18, 2024 4:56 PM
Reporting power outage: "Outage."
- From a call lasting 4m 7s , Mar 11, 2024 8:46 PM
Report power outage: "I would like to report a power outage in my area."
- From a call lasting 1m 8s , Mar 11, 2024 6:28 PM
Reporting power outage: "I am experiencing a partial loss of power and I think something might be burning, can you help?"
- From a call lasting 2m 53s , Mar 5, 2024 2:35 PM

More Jersey Central Power & Light (JCP&L) Customer Service Contacts

There are of course other ways to contact Jersey Central Power & Light (JCP&L) customer service besides the phone. Below we list the best ones, by medium.

Jersey Central Power & Light (JCP&L) Customer Service on X (formerly Twitter)

@JCP_L - Customer Service
Company Twitter handle
Jersey Central Power & Light (JCP&L), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Jersey Central Power & Light (JCP&L) Customer Help Desk / Web Support

firstenergycorp.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Jersey Central Power & Light (JCP&L) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Jersey Central Power & Light (JCP&L)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jersey Central Power & Light (JCP&L) agent. This phone number is Jersey Central Power & Light (JCP&L)'s best phone number because 26,880 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-962-0383 include Setup Service, Cancel My Services, Meter Reading, Service issue, Complaint and other customer service issues. The Jersey Central Power & Light (JCP&L) call center that you call into has employees from New Jersey and is open 24 hours, 7 days according to customers. In total, Jersey Central Power & Light (JCP&L) has 3 phone numbers. It's not always clear what is the best way to talk to Jersey Central Power & Light (JCP&L) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jersey Central Power & Light (JCP&L). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jersey Central Power & Light (JCP&L). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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