Toll-free · Mon-Fri 8am-6pm EST · At the first menu, say "Representative." · In a few words, tell me how I can help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For reporting power outages · Emergency Outage Center: What's the 10-digit phone number associated with your account? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Jersey Central Power & Light (JCP&L) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Jersey Central Power & Light (JCP&L) phone number to document the phone system.
Here is how our research team describes the way the Jersey Central Power & Light (JCP&L) phone system greets you: In a few words, tell me how I can help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Operator" at each prompt
Below are some clips we've found from Jersey Central Power & Light (JCP&L)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Jersey Central Power and Light, a first energy company.
Your call may be monitored or recorded for quality Although our call center is closed, I'm here to help you at all times.
Hello?"
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Friday, January 12, 2024 11:48 PM
They may need the phone number on your account
"Billing or account question.
What's the ten digit phone number associated with your account?"
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Wednesday, February 7, 2024 11:26 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Jersey Central Power and Light.
A FirstEnergy company.
Your call may be monitored or recorded for quality.
FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected.
If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com.
Please provide us a phone number where you can be reached if a personal follow-up contact is needed.
Thank you for your understanding.
Greetings. I'm your automated assistant.
Using a short phrase, please describe why you're calling today."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Monday, June 10, 2024 4:58 PM
They may ask you to say or enter information
"I still didn't understand what you said. Reducing any background noise may help me.
Here are some additional topics I can help you with.
Remember, you can say the option out loud if you hear the one that matches your question."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Thursday, May 16, 2024 7:43 PM
What are the hours and when should I call?
Jersey Central Power & Light (JCP&L) operates the call center for this 800-962-0383 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 528 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Jersey Central Power & Light (JCP&L) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jersey Central Power & Light (JCP&L) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jersey Central Power & Light (JCP&L) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jersey Central Power & Light (JCP&L) is Sunday.The most busy day to call is Monday, which averages 176% more phone calls by comparison.Again, this is based on a sample of 528 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Jersey Central Power & Light (JCP&L)
In summation, the best day to call Jersey Central Power & Light (JCP&L) is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Jersey Central Power & Light (JCP&L) staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Calling this Jersey Central Power & Light (JCP&L) Customer Number
When you call the customer service number for Jersey Central Power & Light (JCP&L), you're greeted by an automated message system. It first addresses you in English, then offers a Spanish language option with a pause to give those selecting this option sufficient time to do so. This is a great feature that increases caller accessibility.
After the pause, you're informed that the call may be monitored or recorded for quality purposes, and then asked to say in a few words what you need help with today. Personal opinion: I greatly dislike voice-activated messaging systems. In my experience, they rarely work well. With JCP&L's system, it doesn't immediately provide suggested options (which could be helpful by letting the caller know some of the words or phrases the system accepts); it simply asks how it can help. Considering how ineffective voice-activated messaging systems often seem to be, this is really frustrating.
As expected, the system didn't understand or accept my initial attempts to interact with it. Consequently, it gave me a few suggestions: "outage" and "account balance." It still didn't register what I was saying, so it offered further suggestions (at a rapid-fire pace, goodness) to verbally select:
"I need help with your website"
"Discuss my shut-off notice"
"Start, stop, or transfer service"
"Update billing address"
"New construction or electrical upgrade"
"Make payment arrangements"
"Enter my meter reading"
If you don't make a selection, the system will keep offering different options. I called a few times (to make sure I got the above information correct) and was given different options each time, which is odd.
After a few failed attempts at interacting with the voice activation feature, I hung up and decided to navigate the website instead. I wish I had feedback on customer service, but honestly, I didn't receive any—just a robot that didn't understand me.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Jersey Central Power & Light (JCP&L)
If you have time to do a bit of reading before you call Jersey Central Power & Light (JCP&L), we recommend you read over some of our problem-specific articles.
The time it takes to restore power after an outage can vary depending on the circumstances. In most cases, Jersey Central Power & Light (JCP&L) aims to restore power as quickly and safely as possible. Following a severe storm or significant damage, restoration efforts may take longer due to the extent of damage and the number of affected customers. JCP&L prioritizes critical infrastructure, such as hospitals and emergency facilities, before concentrating on restoring power to the broader community. Additionally, weather conditions, accessibility, and necessary repairs can influence restoration timelines. While JCP&L cannot provide an exact timeframe, they strive to communicate restoration progress through various channels, including their outage map and customer updates.
The average response time for resolving customer complaints at Jersey Central Power & Light (JCP&L) is typically within 10 business days. However, it's important to note that the resolution timeframe may vary depending on the complexity and nature of the complaint. JCP&L aims to address customer concerns promptly and efficiently to ensure satisfaction. They prioritize communication channels such as phone, email, and online forms to promptly acknowledge and investigate complaints. Customers are encouraged to provide detailed information about their grievances to expedite the resolution process. JCP&L strives to provide an excellent customer experience and consistently works towards meeting or exceeding customer expectations by swiftly addressing their concerns.
Yes, Jersey Central Power & Light (JCP&L) offers an automatic bill payment option for customer convenience and ease. By enrolling in our AutoPay program, customers can have their electricity bills automatically deducted from their preferred payment method each month. Through this service, payments are withdrawn on the due date, ensuring timely and hassle-free bill settlement. Customers can sign up for AutoPay online through their JCP&L account or by calling our customer service hotline. Automatic bill payment eliminates the need for manual payments and reduces the risk of late payments, providing a seamless and stress-free experience for our valued customers.
Click the link above to get answers to just about any Jersey Central Power & Light (JCP&L) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jersey Central Power & Light (JCP&L), and their purpose. Are any of these similar to the reason you are trying to call?
Power shutoff request: "Turn off my power."
- From a call lasting 2m 52s , Jul 15, 2024 5:20 PM
Power outage inquiry: "I wanna know if I have power."
- From a call lasting 2m 53s , Jul 8, 2024 9:27 PM
Power outage inquiry: "When will the power be restored in Flinders on Route 20?"
- From a call lasting 44s , Jul 6, 2024 12:45 PM
Power shut off: "JCP&L shut the power off and left without notice."
- From a call lasting 1m 48s , Jun 27, 2024 10:53 PM
General assistance: "Hello, I need help."
- From a call lasting 2m 42s , Jun 27, 2024 12:12 PM
Report power outage: "Port power outage."
- From a call lasting 3m 49s , Jun 27, 2024 9:18 AM
Power outage: "I've had no power since one o'clock this morning."
- From a call lasting 6m 46s , Jun 27, 2024 7:38 AM
Emergency assistance request: "Emergency number."
- From a call lasting 54s , Jun 27, 2024 12:07 AM
More Jersey Central Power & Light (JCP&L) Customer Service Contacts
There are of course other ways to contact Jersey Central Power & Light (JCP&L) customer service besides the phone. Below we list the best ones, by medium.
Jersey Central Power & Light (JCP&L) Customer Service on X (formerly Twitter)
Jersey Central Power & Light (JCP&L), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Jersey Central Power & Light (JCP&L) Customer Help Desk / Web Support
As a last, sometimes only, resort- Jersey Central Power & Light (JCP&L) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Jersey Central Power & Light (JCP&L)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jersey Central Power & Light (JCP&L) agent. This phone number is Jersey Central Power & Light (JCP&L)'s best phone number because 26,880 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-962-0383 include Setup Service, Cancel My Services, Meter Reading, Service issue, Complaint and other customer service issues. The Jersey Central Power & Light (JCP&L) call center that you call into has employees from New Jersey and is open 24 hours, 7 days according to customers. In total, Jersey Central Power & Light (JCP&L) has 3 phone numbers. It's not always clear what is the best way to talk to Jersey Central Power & Light (JCP&L) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Jersey Central Power & Light (JCP&L). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jersey Central Power & Light (JCP&L). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
