How do I talk to a human at this Jersey Central Power & Light (JCP&L) number?
A:At the first menu, say "Representative."
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-6pm EST.The least busy day is Friday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Jersey Central Power & Light (JCP&L) Billing?
A:The average hold time is 9 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.
This is the #2 most popular Jersey Central Power & Light (JCP&L) phone number out of 3. Click above to go back to the main customer service number and other contact information, including Jersey Central Power & Light (JCP&L) email addresses, twitter handles, and live chat options.
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How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Jersey Central Power & Light (JCP&L) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, say "Representative."
Here is how our research team describes the way the Jersey Central Power & Light (JCP&L) phone system greets you: In a few words, tell me how I can help you today?
Below are some clips we've found from Jersey Central Power & Light (JCP&L)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Jersey Central Power and Light.
A first energy company.
Your call may be monitored or recorded for quality.
FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected.
If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com.
Please provide us a phone number where you can be reached if a personal follow-up contact is needed.
Thank you for your understanding.
Hi. I'm your automated assistant.
In a few words, tell me how I can help you today."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Tuesday, June 4, 2024 4:02 PM
They may ask you to say or enter information
"I still didn't understand.
Here are some more options I can help you with. Please say the option out loud if you hear one that matches your question.
You can say things like outage, discuss my shutoff notice, make payment arrangements, stop, start, or transfer service, or update billing address."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Tuesday, June 4, 2024 4:02 PM
What are the hours and when should I call?
Jersey Central Power & Light (JCP&L) operates the call center for this 800-662-3115 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 4,480 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jersey Central Power & Light (JCP&L) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jersey Central Power & Light (JCP&L) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jersey Central Power & Light (JCP&L) is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 4,480 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Jersey Central Power & Light (JCP&L) is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jersey Central Power & Light (JCP&L) staffs the call center well on Friday.
Why call this Jersey Central Power & Light (JCP&L) number?
Below is a sample of recent calls to Jersey Central Power & Light (JCP&L), and their purpose. Are any of these similar to the reason you are trying to call?