Am not able to restore my April message back up for my whatsapp which i backed in my sd...

GetHuman-clayiemu's customer service issue with WhatsApp from August 2018

Help with my WhatsApp issue
The issue in GetHuman-clayiemu's own words
Am not able to restore my April message back up for my whatsapp which i backed in my sd card. I thought i would view the messages later sometime but little i did not know that i was not going to retrieve them back. Now want the messages and am not sure how to retrieve them. I've got the back up.
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Customer service issue
Reported by GetHuman-clayiemu
Aug 21st, 2018 - 3 mons ago
I have an issue with WhatsApp too
Fixed
Seen by 6 customers so far
Similar issue to 9024 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used
Timeline
GetHuman-clayiemu started working on this issue
Aug 21st 9:36pm
GetHuman-clayiemu indicated the issue is not fixed yet.
Aug 24th 8:34pm
GetHuman-clayiemu indicated the issue is not fixed yet.
Aug 24th 8:34pm