Dear Team, am not receiving whatsapp notification and new messages while my screen is l...

GetHuman-sahamshe's customer service issue with WhatsApp from August 2018

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The issue in GetHuman-sahamshe's own words
Dear Team, am not receiving whatsapp notification and new messages while my screen is locked*off. When i manually enter the whatsapp that time only i am receiving notification and messages. I checked my device completely all notifications was enabled condition only even i checked whatsapp notification settings also there also al notification was enabled only. yesterday i downloaded and installed the new version of whatsapp but still notification was not receiving. My network also good condition only i am using *G. In the same way i am receiving all notification normally but whatsapp only am not receiving the notifiication. Kindly help me to solve this.
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WhatsApp

Customer service issue
Reported by GetHuman-sahamshe
Aug 1st, 2018 - 9 mons ago
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Seen by 6 customers so far
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Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used
Timeline
GetHuman-sahamshe started working on this issue
Aug 1st, 2018 7:54am
GetHuman-sahamshe indicated the issue is not fixed yet.
Aug 1st, 2018 9:35am
GetHuman-sahamshe indicated the issue is not fixed yet.
Aug 1st, 2018 9:36am
GetHuman-sahamshe indicated the issue is not fixed yet.
Aug 1st, 2018 9:36am
GetHuman-sahamshe confirmed the issue is fixed. Hooray!
Aug 11th, 2018 5:36am