Hi,**I had my whatsapp account with the number **** ********, which is the number I use...

GetHuman-nicoange's customer service issue with WhatsApp from May 2018

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Help with my WhatsApp issue
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WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nicoange will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nicoange can let us know if they help or not.
Before contacting them, items GetHuman-nicoange may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
The issue in GetHuman-nicoange's own words
Hi,**I had my whatsapp account with the number **** ********, which is the number I use in El Salvador. I am currently in Spain and thus had a SIM card with a spanish number (*** *********), but mantained my whatsapp account with my **** ******** number. Recently, I lost my phone. **I now have another iphone, but did not know how to access my **** ******** account since I cannot confirm the number (I cannot receieve SMS in this number) and also lost my old phone, so I cannot use the "Change my number" feature.**I currently see that I have * GB of Whatsapp inormation on my phone (chats), but Whatsapp will not let me use it because I cannot verify my number.**How do I go about recovering my account?

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Customer service issue
Reported by GetHuman-nicoange
May 21st, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 597 others
0 customers following this


GetHuman-nicoange started working on this issue
May 21st, 2018 10:23pm

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