I can't get confirmation SMS on my registered whatsapp line as that line is damaged and...

GetHuman696120's customer service issue with WhatsApp from May 2018

Help with my WhatsApp issue
The issue in GetHuman696120's own words
Activate my whatsapp after installing afresh as phone was factory reset due to a fault ... I can't get confirmation SMS on my registered whatsapp line as that line is damaged and after a recent factory reset, i've lost access to my whatsapp to use the change number feature. I have a new number, but can't access my chat history and chat back up to gmail. please help with the verification code so that i can restore my back up and change to my new number. i'm willing to provide any means of Identification required.
I can't access groups which I'm the administrator
sending me the confirmation code by gmail or my official mail
since ****
I have an issue with WhatsApp too
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WhatsApp

Customer service issue
Reported by GetHuman696120
May 18th, 2018 - 10 mons ago
I have an issue with WhatsApp too
Fixed
Seen by 5 customers so far
Similar issue to 39 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used
Timeline
GetHuman696120 started working on this issue
May 18th, 2018 11:41am
GetHuman696120 indicated the issue is not fixed yet.
May 18th, 2018 12:54pm
GetHuman696120 indicated the issue is not fixed yet.
May 18th, 2018 12:58pm