I need help with cancelling a renter who is scheduled to come in tomorrow. She has bee...

GetHuman2888842's customer service issue with VRBO from May 2019

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The issue in GetHuman2888842's own words
I need help with cancelling a renter who is scheduled to come in tomorrow. She has been extremely difficult to communicate with and has not even come to our home. She asked to reschedule their stay due to weather and I said I would refund her stay ***% but now she wants to discount which I am not interested in doing. I would like to go ahead and cancel her reservation but I do not want to get penalized for it. Please advise.
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VRBO

Customer service issue
Reported by GetHuman2888842
May 8th, 2019 - 2 mons ago
I have an issue with VRBO too
Not resolved
Seen by 3 customers so far
Similar issue to 2713 others
0 customers following this
Timeline
GetHuman2888842 started working on this issue
May 8th 8:23pm