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Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-gypsyra's own words
My family recently planned and booked a property for a family reunion. Last week, my landlord told us that the house we rent is being sold (wasn’t on market) and we need to move out by mid-June, which corresponds with our reservation. We have two young children and have to prioritize this. We need to cancel reservation and are hoping for a full refund, as there should be ample time to rebook the property. I messaged the owner and she is fine with this, but advised us to contact VRBO. Please help. This is not a good situation for our family.
GetHuman-gypsyra did not yet indicate what VRBO should do to make this right.
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