My name is John Franklin and I recently booked a vacation for Sept * rd ****. The listi...

GetHuman1019439's customer service issue with VRBO from August 2018

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The issue in GetHuman1019439's own words
My name is John Franklin and I recently booked a vacation for Sept * rd ****. The listing stated that WiFi existed at the property but when the owner sent me the welcome package a few days ago he said that wasn’t the case. I contacted him and he offered a full refund which we accepted. I purchased insurance for this trip also and would like a full refund on that also. What do I need to do? Thank you
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Customer service issue
Reported by GetHuman1019439
Aug 21st, 2018 - a yr ago
I have an issue with VRBO too
Not resolved
Seen by 1 customer so far
Similar issue to 717 others
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Items needed
Name on the booking
Booking reference
Billing address
Email address on the account
GetHuman1019439 started working on this issue
Aug 21st, 2018 5:04pm