On ****** I reserved a rental in south seaside park , nj and booked it. The owner accep...

GetHuman847002's customer service issue with VRBO from July 2018

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The issue in GetHuman847002's own words
On ****** I reserved a rental in south seaside park , nj and booked it. The owner accepted and processed my credit card payment. After that owner send me an email asking for my address so she could send me the lease for me to sign and to also ask for a $**** check for security deposit. It was not mentioned in the listing nor did she advise prior to processing. The listing also did not show a cancellation policy. I felt very uncomfortable and decided to cancel. The owner did accept my cancellation however the vrbo fee was not refunded. I feel that since this info. was not related to me prior to the processing that I should not be charged for the fee. **Agatha Toomey
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VRBO

Customer service issue
Reported by GetHuman847002
Jul 3rd, 2018 - a yr ago
I have an issue with VRBO too
Fixed
Seen by 8 customers so far
Similar issue to 387 others
0 customers following this
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Items needed
Name on the booking
Booking reference
Billing address
Email address on the account
Timeline
GetHuman847002 started working on this issue
Jul 3rd, 2018 7:21pm
GetHuman847002 indicated the issue is not fixed yet.
Jul 4th, 2018 9:45pm
GetHuman847002 indicated the issue is not fixed yet.
Jul 4th, 2018 10:06pm
GetHuman847002 indicated the issue is not fixed yet.
Jul 6th, 2018 8:54pm
GetHuman847002 indicated the issue is not fixed yet.
Jul 6th, 2018 8:55pm
GetHuman847002 indicated the issue is not fixed yet.
Jul 14th, 2018 3:20pm