Uber EATS Customer FAQ

We're sorry to hear about your situation. Refunds from canceled orders should normally be processed automatically, typically back to your original payment method. The time it takes for the refund to reflect depends on your bank's processing time, often within 5-7 business days. If the refund hasn't reflected even after this duration, we recommend checking with your bank directly. If there are still issues, you could reach out to Uber Eats' customer support for further assistance.

We're sorry to hear about your experience. In cases where food isn’t delivered, you can report the issue directly in the Uber Eats app. Go into your order history, find the affected order and select 'Problem with delivery'. From there, follow the instructions to report the incident. Uber Eats takes these kinds of situations seriously and will work to resolve this matter quickly.

It sounds like this might be a charge for Uber Eats Pass, a membership that offers benefits like $0 delivery fee and 5% off orders over $15. If you'd like to cancel it, open your Uber Eats app, tap on the profile icon on the main screen, then select "Uber Eats Pass". Here, you can select "Cancel Membership". Just remember to cancel at least 24 hours before your next scheduled payment to avoid being charged. After cancellation, you can still enjoy the benefits until the end of the current billing period. If you find charges that you believe were not authorized, we recommend double-checking with everyone who has access to your account. If still unresolved, contact your bank or credit card company.

If you suspect fraudulent charges on your corporate card linked to Uber EATS, immediately follow this protocol to begin resolution. First, remove the card from your Uber EATS account to stop further charges. Then, contact your bank or credit card company to report the unauthorized charges and ask them to block the card. Uber EATS cannot directly deal with credit or debit card fraud; only your bank can. For documenting the issue with Uber, go to "Your Orders" in the Uber EATS app, select the order in question, click "I have a different issue", and outline the problem - this report allows Uber to help you and investigate the fraud internally.

We're sorry to hear your order didn't arrive as expected. There could be various reasons why this happened - perhaps there was a problem with the app, or a miscommunication with the delivery person. Upon learning about any issue with your order, it's best to immediately report the order issue through your Uber Eats app. Navigate to 'Orders', select your missing order, and follow the prompts for "Order Never Arrived." Uber Eats will review the situation and respond accordingly, which can also include a refund if the order didn't arrive. If your delivery person had trouble finding your location, make sure your address and any delivery instructions are accurate for future orders.