I recently placed an order that arrived cold. My eta was originally **:** pm but becaus...

GetHuman836912's customer service issue with UberEATS from June 2018

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The issue in GetHuman836912's own words
I recently placed an order that arrived cold. My eta was originally **:** pm but because the delivery driver got lost it was bumped up to **:**. I watched the delivery driver drive around my town instead of to my residence. I live across the street from the restaurant. I called the delivery driver but he ignored my phone calls. I called to give him directions so my food wouldn’t arrive cold and what do you know???? My food arrives cold and Customer service says that can’t give me a refund. This was not my fault. If the delivery driver would have answered his phone I could have given him directions and had my food delivered while it’s still hot.
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UberEATS

Customer service issue
Reported by GetHuman836912
Jun 30th, 2018 - a yr ago
I have an issue with UberEATS too
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Seen by 1 customer so far
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Timeline
GetHuman836912 started working on this issue
Jun 30th, 2018 4:55pm