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The issue in GetHuman-sarahol's own words
I ordered a Red Eye from Sugar Shack Doughnuts. It's a coffee with a shot of espresso. When I received the coffee, the ** oz. cup was half-full and the drink was mostly milk. I called Sugar Shack to ask them about the order and Tina (employee) told me that they had been mistaken about the ingredients of the Red Eye specialty drink. The employee made my drink with one shot of espresso and added milk. So, I've paid over $*.** for a specialty drink that should be a strong cup of coffee with an extra boost, but I've received a coldish half-full cup of mostly milk with a slight coffee flavor.
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