My phone number has been used to create an account but the email used is not my email...

GetHuman5190358's Account Access issue with Uber from August 2020

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Before contacting them, items GetHuman5190358 may need:
Email address, Phone number, and Full name
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5190358's own words
My phone number has been used to create an account but the email used is not my email. I can’t remember making an account. All I want fixed is to be able to recreate my account using my phone number but my own email address because I can’t access my account because I don’t know the password and the password reset link gets sent to an email address that I don’t even know existed. I don’t know if a family member has used me phone number to create an account or someone random has.

GetHuman5190358 did not yet indicate what Uber should do to make this right.

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Uber

Account Access issue
Reported by GetHuman5190358
Aug 23rd, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 6263 others
0 customers following this

Timeline

GetHuman5190358 started working on this issue
Aug 23rd, 2020 6:56am
GetHuman5190358 indicated the issue is not fixed yet.
Aug 23rd, 2020 11:08am

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