your web site needs some work - I tried to rate my driver and provide tip and go nowher...

GetHuman4322749's Problem With the App issue with Uber from February 2020

Help with my Uber issue
Top Tip from another customer
If you are having technical difficulties with your Instagram app please make sure the app is up to date. You can also try to restart your phone or computer. If all else fails, delete the app, then re-download it and sign in.
The issue in GetHuman4322749's own words
your web site needs some work - I tried to rate my driver and provide tip and go nowhere fast. I have spent ** minutes trying to figure this out. your site was easy now impossible to navigate. I cannot rate your driver nor give him a tip. I can tip with cash next time but not being able rate is a problem. If this continues to be an issue you will force me over to Lyft

GetHuman4322749 did not yet indicate what Uber should do to make this right.

How GetHuman4322749 fixed the problem
I was able to navigate through the site to review and tip the driver. This is not in the best interest of your riders or drivers. I will be tipping with cash going forward and will rate drivers when I have time. It took about ** minutes to rate and tip this driver. This is far more time than it should take.
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Uber

Problem With the App issue
Reported by GetHuman4322749
Feb 3rd, 2020 - a year ago
Fixed
GetHuman4322749 shared how to fix
Seen by 6 customers so far
Similar issue to 8716 others
0 customers following this
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Timeline

GetHuman4322749 started working on this issue
Feb 3rd, 2020 4:17pm
GetHuman4322749 confirmed the issue is fixed. Hooray!
Feb 3rd, 2020 9:40pm