I ordered an uber today and waited * hour the driver did not show up and I could not ca...

GetHuman1366321's customer service issue with Uber from October 2018

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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1366321's own words
I ordered an uber today and waited * hour the driver did not show up and I could not cancel because of the cancellation fee. The driver * hour later says she is on her way. This is absolutely unacceptable and I should not have to pay for this ride. The fact that this company does not have a customer service number and no easy way to contact for immediate help has prolonged my wait longer. Now I am also late. I should be compensated for this ASAP. Thank you.
GetHuman1366321 did not yet indicate what Uber should do to make this right.
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Customer service issue
Reported by GetHuman1366321
Oct 17th, 2018 - 3 mons ago
I have an issue with Uber too
Not resolved
Seen by 3 customers so far
Similar issue to 19036 others
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GetHuman1366321 started working on this issue
Oct 17th, 2018 9:46pm