I received a fraud inquiry about someone using my uber account in the UK (I live in Cal...

GetHuman-dool's customer service issue with Uber from August 2018

Help with my Uber issue
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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-dool's own words
I received a fraud inquiry about someone using my uber account in the UK (I live in California). I am now locked out of my account and just want to cancel it so that no fraudulent activity occurs. I need to speak to an actual person, not FAQs that require me to log into my account, WHICH I CANNOT DO! **This is now * days and counting without receiving a response. I intend to dispute any charges and would just like to close my account now.
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Customer service issue
Reported by GetHuman-dool
Aug 25th, 2018 - 4 mons ago
I have an issue with Uber too
Seen by 3 customers so far
Similar issue to 12107 others
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GetHuman-dool started working on this issue
Aug 25th 10:11pm
GetHuman-dool indicated the issue is not fixed yet.
Aug 27th 12:10am