Can’t sign in- tried forgot password, but it said “no email address exists”. Tried to c...

GetHuman-linhenki's customer service issue with Uber from July 2018

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Help with my Uber issue
GetHuman-linhenki's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-linhenki will want to follow the link below to head to their help center. We will check on GetHuman-linhenki later to make sure it's all set or try to help escalate.
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Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-linhenki's own words
Can’t sign in- tried forgot password, but it said “no email address exists”. Tried to create new account and it said “email address & ph no already taken”. So what do I do to try and use account? I have only one email address & phone no! I wanted to change people as what I thought I’d used didn’t work! Going out of town & want to be able to use Uber in my travels, but not being able to sign in or get account help by voice is very disappointing & discouraging!
GetHuman-linhenki did not yet indicate what Uber should do to make this right.
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Uber

Customer service issue
Reported by GetHuman-linhenki
Jul 26th, 2018 - 10 mons ago
I have an issue with Uber too
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Seen by 2 customers so far
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Timeline
GetHuman-linhenki started working on this issue
Jul 26th, 2018 4:53pm
GetHuman-linhenki confirmed the issue is fixed. Hooray!
Jul 26th, 2018 5:54pm