© GetHuman Inc.

US Postal Service Customer FAQ

Top Answers & How-to Guides

What is US Postal Service's Phone Number?

The question we are asked most often is about how to talk to US Postal Service customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about US Postal Service customer service, get an answer now.

Recent US Postal Service Customer Questions

I mailed letter with incorrect postage from Michigan to Canada. How do I track it

If you mailed a letter with incorrect postage, tracking may not be available since the letter may not be processed fully. Typically, you can track USPS items using the tracking number provided at the time of mailing. If no tracking number was issued, or if the letter has been returned due to insufficient postage, it may be challenging to track it. Ensure to collect proof of postage when mailing items in the future.
Asked Sep 7, 2025 3:09 PM

Want to find out if my letter arrived in New Smyrna Beach, Fla? Here is the tracking number I was given to track, how do I track this? Tracking #9505 5125 8819 5232 9995 37

You can track your letter by entering the tracking number on the USPS tracking page. Simply go to the USPS website, find the tracking section, and input the tracking number provided. This will give you the most up-to-date status of your letter's journey to New Smyrna Beach, Florida.
Asked Aug 27, 2025 8:49 PM

Delays on tracking updates. Who do I call? The shipper says it has already been sent. It appears only as label created.

There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Aug 19, 2025 9:46 PM

how can i speak with a human agent usps?

You can find the most up-to-date contact information to speak with a human agent right here on this page.
Asked Aug 7, 2025 12:25 AM

Change my address from Matteson il to Orland park il?

To change your address from Matteson, IL to Orland Park, IL, you can complete the address change process online through the USPS website, at your local post office, or by submitting a form. Ensure you provide accurate information on the new address and your current one. Additional verification might be required.
Asked Aug 6, 2025 5:54 PM

Help me with my US Postal Service customer service issue

Delivery Issues

What Should I Do When Macy's Delivery by Usps Is Missing?

Macy's sometimes uses USPS to deliver your order. If your USPS delivery is missing, track it using the link Macy's sent in your...

What Do I Do If I Get a Note That "Post Office Attempted Delivery, Package Is Undeliverable as Addressed" from the Usps?

There are a few things you can do if you receive a note from USPS stating that "Post office attempted delivery, the package is...

What Do I Do If My Usps Package Was Stolen?

Porch pirates and other thieves have stolen packages from homes across the country. If you have experienced a stolen USPS...

How Do I Report a Missing Package to Usps?

Keep reading for some helpful tips on how to report a missing package to USPS.

How Do I Report a Problem with Usps Delivery?

If your USPS package is taking longer than expected or is missing, you may wish to report a problem with your USPS deliveries....

Changing Delivery Services

How Do I Reschedule Delivery from the US Postal Service?

If you need to reschedule a delivery from the US Postal Service, there are a few different options. You can use the USPS...

How Do I Get Usps to a Hold Package?

If you are expecting a package through USPS and don't want it delivered to your home, you have the option to request USPS hold...

How Do I Setup Mail Forwarding with Usps?

Whether you are going to be residing or doing business at a new address temporarily, or you are making a permanent move, you...

How Do I Submit a Change of Address to the US Postal Service?

Moving to a new home requires updating your address to receive mail. You can easily submit a change of address with the USPS...

Addressing Issues

How Do I Report a Change of Address to the Usps?

When moving, make sure reporting a change of address to USPS is on your to-do list so you do not miss any of your important...

How Do I Correct an Undeliverable Order from Usps?

USPS has been around for a while but mistakes can happen on the part of either the sender or the addressee. Luckily, there are...

Tracking and Refunds

How Do I Get a Refund from Usps?

When your letter or package does not get delivered or isn't delivered in the manner you paid for at USPS, you can request a...

How Do I Track a Package with Usps?

Continuously track your package so you can act immediately if something seems wrong with its journey with these helpful tips.

Why Is My Usps Package Untraceable?

When USPS carries a package, they will first give it a unique tracking number that you can use to track your package. Each time...

Shipping Information

Can I Intercept My US Postal Service Package Before It's Delivered?

This article discusses the US Postal Service's Parcel Intercept service for intercepting packages after they have been mailed...

How long does it take for a package to be delivered through USPS?

Delivery times for USPS packages depend on the shipping option selected, distance, and external factors like weather....

What are the restrictions on shipping certain items through USPS?

The United States Postal Service specifies restrictions on various items that cannot be mailed, including hazardous materials,...

What is the USPS international shipping rate for a package?

Shipping rates for packages through USPS internationally depend on factors like destination, weight, and the chosen service....

Can I schedule a specific delivery time with USPS?

USPS does not provide a service to schedule specific delivery times for mail or packages. They recommend using Priority Mail...

What are the different USPS shipping options available?

The United States Postal Service offers various shipping methods including Priority Mail, Priority Mail Express, Parcel Select,...
We look to the US Postal Service issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
US Postal Service issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!