What Do I Do If My Usps Package Was Stolen?

Introduction

If you believe that the package you were expecting to be delivered by the USPS (the Post Office) was stolen, there are several things you should do to find out what happened and get the problem fixed. The faster you take action, the better.

The first thing to do is look in non-obvious places to see if the package was placed there.

Before you go reporting a theft, make sure that it actually is a theft.
The package might have been left at a side door or behind something on the porch. It might even have fallen off the porch and into the bushes.

Check with other people to see if they took delivery of the package.

Ask family members and housemates to see if they have already taken the package inside. Ask your neighbors to see if they took your package to keep it safe from porch pirates.

If you have a tracking number for the package, go to the USPS tracking page to check on the status of your delivery.

USPS tracking page
Just enter the tracking number in the appropriate text field and your package's status will be displayed.

Wait.

Sometimes, postal carriers will scan a package as delivered a little before it is actually delivered, as a way of using their time more efficiently. This could lead you to think that your package was delivered and stolen when in fact it has not actually arrived yet.

If the package was something you purchased, contact the merchant and inform them of what has happened.

The merchant may be able to arrange for a replacement item to be sent to you or issue a refund.

Once you are certain that the package was delivered and stolen, report the incident to your local police department via their non-emergency phone line.

Some departments might even have an online tool for reporting non-emergency crimes.

Go to the United States Postal Inspection Service website.

United States Postal Inspection Service website

Scroll down until you see the "Mail Theft" header.

Click on the "Report" link under that header.

Select the "Mail Theft/Stolen Package" option from the drop-down menu.

Enter the number of days it has been since the theft in the "Day(s)" widget.

Provide answers to the Yes/No questions and click on the "Next" button.

Fill out the form with the required personal information and contact information and click the "Next" button.

Answer the questions about the package and its contents.

Attach any documents you think may be relevant to the investigation.

Submit the report.

Wait.

Both the police department and the post office will conduct their investigations into the incident in their own time, and there is no way to tell in advance how long it will take.

Conclusion

If you need to speak to someone at the Post Office about the incident, call a USPS customer service representative. You can reach one from Monday to Friday from 8:00 am to 8:30 pm EST and on Saturdays ad Sundays from 8:00 am to 6:00 pm EST.